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Forums › Spark New Zealand › Trouble using ASUS DSL-AC68U Modem/Router for Spark Fibre Broadband not in a copper line area


10 posts

Wannabe Geek


Topic # 160038 21-Dec-2014 14:14
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Hi,

I live in the Mission Heights area of Auckland (had been on the fibre broadband trial since 2008), but when the trial ended in 2012, they changed the ONT to a new one.  This meant I could no longer connect my Linksys Router direct to the Fibre WAN and had to use the Telecom Technicolor TG 587n V3.  This is a very limited device (only one GB ethernet port) with low speed wi-fi.  So I connected it to a Netgear D6300 router to get better results.  The Technicolor is still limiting.

I bought an ASUS DSL-AC68U modem router which the shop technical guys said it will connect to the Spark UFB.

I need to work out how to set it up to connect to the internet.

I have tried dual WAN settings, made the Ethernet Port 1 the WAN connection; used the third party Spark Fibre settings (http://www.spark.co.nz/help/internet/getting-started/broadband-settings-third-party-modems/)
Although I cannot find any settings to change the Operating Mode; and the encapsulation, VID/VLan settings only applies when I set the router for DSL ->VDSL, not Ethernet WAN.

Has anyone successfully used this modem router to connect direct to the Spark fibre broadband (not VDSL)?

I only want to use a single modem/router device, not bridge two separate ones.

Let me know if you need more information.

Thanks in advance.

Cheers
Matt

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  Reply # 1201484 21-Dec-2014 14:14
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1201498 21-Dec-2014 14:33
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You need to configure a VLAN on the WAN interface for this to work.

The 1st hit in Google for this router and UFB points to another GZ thread but the OP hasn't answered as to whether it works or not.

 
 
 
 




10 posts

Wannabe Geek


  Reply # 1201532 21-Dec-2014 15:37
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Hi sbiddle,

I did - Under the DSL WAN setting, I have set VLAN to 10.  
Under the WLAN-Ethernet setting, There is no VLAN setting.

But this still didnt work.

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  Reply # 1201541 21-Dec-2014 16:08
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This was my guide to getting the AC66U working with Vodafone:

http://www.geekzone.co.nz/forums.asp?forumId=40&topicId=143367

I don't know if it's the same setup or not for Spark but it may help you.




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Wannabe Geek


  Reply # 1201562 21-Dec-2014 18:11
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Thanks - I tried this, but the settings are not quite the same on this Router (ie there is no 'Manual' option) in IPTV.  Just a range of LAN ports to select.
So still no internet connections.

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  Reply # 1201567 21-Dec-2014 19:27
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Is there a firmware update for your router available?




Richard rich.ms



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Wannabe Geek


  Reply # 1201583 21-Dec-2014 19:55
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Yes. Did that as was instructed by the shop.

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  Reply # 1201585 21-Dec-2014 20:05
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It is always possible the device doesn't support VLAN tagging. What did the shop say when you asked them?



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Wannabe Geek


  Reply # 1201588 21-Dec-2014 20:23
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They said it should work. But i can take it back if it doesn't. It has VLAN tagging in DSL mode (which I set to 10) but no option in WAN mode.

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  Reply # 1201644 21-Dec-2014 22:29
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The previous Asus models, the DSL- series have not typically supported VLAN tagging on a non-DSL interface. The RT-series (e.g. RT-AC66U etc) do, and have a dedicated ethernet WAN port. I would recommend the RT- series for fibre, over the DSL- series.




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4 posts

Wannabe Geek


  Reply # 1203176 24-Dec-2014 13:26
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Hi,

I bought the DSL-AC68U last Saturday.

Upgraded the Firmware to the latest version and tried all the settings possible to connect to Spark Fibre but could get it connected. 

Observed that this model does permit VLAN tagging on ADSL port but not on the Ethernet WAN port.

Probably there would be an upgrade on the firmware at a later date for this model but but I decided to replace it with RT-AC68U.

Brought the replaced router RT-AC68U, upgraded the firmware and managed to connect to Spark Fibre in 10 minutes.cool

Cheers. 
 



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Wannabe Geek


  Reply # 1203397 24-Dec-2014 20:27
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Hi Systemeagle,

That is good to know.  How did you configure the router to work?  Can you please outline what you did?  I have upgraded the firmware, but still couldnt see any VLAN setting.

Thanks

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  Reply # 1203401 24-Dec-2014 20:40
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MagicMatt: Hi Systemeagle,

That is good to know.  How did you configure the router to work?  Can you please outline what you did?  I have upgraded the firmware, but still couldnt see any VLAN setting.

Thanks



Systemeagle said this device DOESN'T work with UFB - you need a model that does.

4 posts

Wannabe Geek


  Reply # 1203406 24-Dec-2014 21:05
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Hi guys, 

Sorry, I think MagicMatt got confused as I made a mistake on the following line:

>>>> Upgraded the Firmware to the latest version and tried all the settings possible to connect to Spark Fibre but could get it connected <<<<<  ( I missed typing NOT in my earlier posting ) 

Please read as follows:

Upgraded the Firmware to the latest version and tried all the settings possible to connect to Spark Fibre but could NOT get it connected. 

Therefore I went to the shop and replaced my DSL-AC68U with RT-AC68U and got the new router connected to Spark Fiber in 10 minutes. 

Let me know if you require the configuration settings. 

Cheers.



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Wannabe Geek


  Reply # 1203410 24-Dec-2014 21:19
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No, I got that.

I too took back the DSL-AC68U and replaced it with the RT-AC87U (similar to the RT-AC68U).

I want to know how to set this one up with Spark Fibre after upgrading the firmware, as I still cant see the VLAN setting.

Cheers

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