New to VDSL and wondering if I can change where the modem connects in the house

Forums › Spark New Zealand (including Skinny and BigPipe) › New to VDSL and wondering if I can change where the modem connects in the house

Valcor

97 posts

Master Geek

#162113 29-Jan-2015 15:22

Hi so probably a but of a nub question but I got VDSL about 72 hours ago.

Technician came and didn't need to do any wiring etc ( house was renovated recently so newer cables must have been connected at the time).

Anyway I was wondering if I am able to move the modem to another phone plug in the house, this didn't seem to make any difference with the ADSL 2 modem connection... I'm a bit confused if it specifically needs not be connected to the main phone plug.

Is this going to affect the 10 day line testing or whatever it is they do?

currently this is my data:

Line standard VDSL2 Downstream line rate (kbit/s) 42243
Upstream line rate (kbit/s) 10360
Downstream SNR (dB) 12.1
Upstream SNR (dB) 16.3
Downstream line attenuation (dB) 8.7
Upstream line attenuation (dB) 17.8
Downstream output power (dBmV) 18.6
Upstream output power (dBmV) -5
Downstream CRC 16
Upstream CRC 2
Downstream FEC 5587
Upstream FEC 1253

Currently this is what I am getting... Does it look like it is going to increase in speed... Bout 200 meters away from the cabinet and Wellington Central suburbs.

Thanks :)

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#1224766 29-Jan-2015 15:22

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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#1224786 29-Jan-2015 15:48

"Technician came and didn't need to do any wiring etc ( house was renovated recently so newer cables must have been connected at the time).
Anyway I was wondering if I am able to move the modem to another phone plug in the house, this didn't seem to make any difference with the ADSL 2 modem connection ... "

If the ADSL modem worked on any phone jack, then you DO NOT have a master filter installed - if you had a filter, the modem should only work one one jack.
So you have multiple jack points and no filter.
Not ideal.
Your speeds are pretty good, but would probably be better with a master filter - which should have been installed for VDSL.
Who told you that he "didn't need to do any wiring"? - sounds like someone cutting corners.

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NonprayingMantis

6434 posts

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#1224793 29-Jan-2015 16:07

Some ISPs don't include a mandatory master filter in their VDSL (Bigpipe, Slingshot, Snap).

Spark, however, do include a master filter.

Spark have paid Chorus to install a master filter. (and thus by extenstion you have paid for it, since it is a cost they would account for in their pricing)

Since Chorus have not installed one, they have not done the job they have been paid for. I suggest you give spark a call and politely demand they send the tech back out to put a filter in.

When he turns up, tell him where in the house you want it. He will put it wherever you want within reason.

Batman

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#1224800 29-Jan-2015 16:21

and then bill you. so you will have to call spark to reverse the charges.

Valcor

97 posts

Master Geek

#1224805 29-Jan-2015 16:30

Thanks for the reply :)

On the day of installation the technician just came into the house, must have tested the main line and plugged in the modem which sync'd at 39/10. I had prepared the crawl space under the house in case they had to run cable and get access to cables but he said it seemed to be ok.

I have 4 phone sockets in the house but they all stem from where the modem is connected now, only 2 are in use and had those filter plug ins connected to them.

Nothing else was done to the wiring in the house during the installation so should he have installed a master filter on the day?

thanks again.

Jase2985

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#1224825 29-Jan-2015 17:23

yes he should have, its part of the job.

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#1224829 29-Jan-2015 17:27

NonprayingMantis: Some ISPs don't include a mandatory master filter in their VDSL (Bigpipe, Slingshot, Snap).

Spark, however, do include a master filter.

Spark have paid Chorus to install a master filter. (and thus by extenstion you have paid for it, since it is a cost they would account for in their pricing)

Since Chorus have not installed one, they have not done the job they have been paid for. I suggest you give spark a call and politely demand they send the tech back out to put a filter in.

When he turns up, tell him where in the house you want it. He will put it wherever you want within reason.

+1 Get your master filter - you have paid for it, and you need it, and you have a right to it.

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Valcor

97 posts

Master Geek

#1224833 29-Jan-2015 17:43

Yeah I was a bit surprised that nothing had to be done, defeated the purpose of having to be home for the technician seeing as I could have just plugged in the modem myself and set it up.
Maybe he was saving time because fibre is being connected in this area soon and the plans come with free upgrade?

On the other note, while I wait for spark to sort this out with chorus, do you think it will be ok to move the modem to another socket in the house as I am getting a bit iffy performance with the wi-fi for gaming?

I'm not sure if it is going to mess with their 10 days of DLM whatever testing ;)

kiwikiwi

455 posts

Ultimate Geek

#1224834 29-Jan-2015 17:46

Valcor: Yeah I was a bit surprised that nothing had to be done, defeated the purpose of having to be home for the technician seeing as I could have just plugged in the modem myself and set it up.
Maybe he was saving time because fibre is being connected in this area soon and the plans come with free upgrade?

On the other note, while I wait for spark to sort this out with chorus, do you think it will be ok to move the modem to another socket in the house as I am getting a bit iffy performance with the wi-fi for gaming?

I'm not sure if it is going to mess with their 10 days of DLM whatever testing ;)

Uhh during the 10 days possibly, you could just turn off the spark wifi and DHCP server and plug a much better router into the spark modem and let the router do the wifi and DHCP.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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coffeebaron

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#1224847 29-Jan-2015 18:13

One power off, relocate and on shouldn't really effect DLM, so go ahead and move it. At least that way if it does work in another jack point, then you have proved definitely no master filter.

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Valcor

97 posts

Master Geek

#1224906 29-Jan-2015 19:10

So I switched phone jacks and seems like there is no master filter, here are the update stats..... Is this actually better than it was on my main phone jack?

Line standard VDSL2

Downstream line rate (kbit/s) 42903
Upstream line rate (kbit/s) 10360
Downstream SNR (dB) 12.3
Upstream SNR (dB) 16.9
Downstream line attenuation (dB) 8.1
Upstream line attenuation (dB) 16
Downstream output power (dBmV) 17.8
Upstream output power (dBmV) -8.7
Downstream CRC 0
Upstream CRC 0
Downstream FEC 502
Upstream FEC 259

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#1224909 29-Jan-2015 19:18

Valcor: So I switched phone jacks and seems like there is no master filter, here are the update stats..... Is this actually better than it was on my main phone jack?

Line standard VDSL2

Downstream line rate (kbit/s) 42903
Upstream line rate (kbit/s) 10360
Downstream SNR (dB) 12.3
Upstream SNR (dB) 16.9
Downstream line attenuation (dB) 8.1
Upstream line attenuation (dB) 16
Downstream output power (dBmV) 17.8
Upstream output power (dBmV) -8.7
Downstream CRC 0
Upstream CRC 0
Downstream FEC 502
Upstream FEC 259

No significant change - this confirms that you DO NOT have a master filter - the one that you need and payed for.

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Valcor

97 posts

Master Geek

#1224911 29-Jan-2015 19:25

So chorus just screwed me? Is it going to be leaps and bounds difference with a master filter?

I feel so used and abused even though I have double the download and 10x the upload.

here's a speedtest from my laptop but over wifi.

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#1224928 29-Jan-2015 19:50

Valcor: So chorus just screwed me? Is it going to be leaps and bounds difference with a master filter?

You won't know until you get a master filter - you have nothing to lose by getting one, and something to gain.
You might get 10% faster - or better - or much better.

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#1224938 29-Jan-2015 20:38

Valcor: .... I feel so used and abused even though I have double the download and 10x the upload.

Imagine that you have traded in your old, clapped out car [ADSL] on a shiny new car [VDSL].
Your new car is much better than the old one, and you are very pleased with it.
Then you discover that your new car has lower specifications than the model that you have payed for.
What would you do?

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