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34 posts


# 177665 10-Aug-2015 23:22
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Recently (over the past 2 weeks) the internet connection My flatmate and I have with Spark has been going offline for hours if not for a few seconds every night after 10pm.

Even after 10pm if there is an internet connection it is so slow that it will disconnect skype and take up to thirty minutes to even load up Facebook or other websites.

I've done a speed test and it says I have a 8MB connection yet if this is the case why am I suffering so much from this constant lag and inability to even browse the internet at a basic level?

Because I am a gamer, an MMO game this becomes highly infuriating especially when if I disconnect the router is then unable to find the server again. My flatmate who was in this apartment before me has no idea how to log into the router and is not tech savvy in the least. Is there anything that can be done?

This also becomes double an issue when many of my family live over seas and I am unable to use the internet between 9pm-5am when I am able to speak with them.

Ive tried:
Resetting the router. (Never works)
Changing which plug my ethernet cable is plugged in (doesnt work)
Logging into the router (Neither of us know the details and the default does not work)
Resetting the PC.

- Your ISP and plan - Spark, Unlimited plan.
- Type of connection: ADSL I believe.
- Your modem DSL stats:
- Your general location: Hamilton CBD/Hamilton East
- If you are rural or urban: Urban
- If you know your connection is to an exchange, cabinet or conklin : No idea.
- If your connection is to a ULL or wholesale service: ...?
- If you have done an isolation test as per the link above: Yes. Nothing fixed the issue.

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5701 posts

Uber Geek

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  # 1362508 10-Aug-2015 23:22
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Mr Snotty
8763 posts

Uber Geek

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  # 1362520 10-Aug-2015 23:44
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This sounds just like your upload becoming congested (you got a torrent app running anywhere on your network?) - another thing is have you perhaps got Hola installed anywhere?


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  # 1362522 10-Aug-2015 23:58
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No we don't have Hola anywhere I know of.

Why would congestion happen around 10pm onwards? thats not even peak time.

And no, No torrent aps at all. I try to avoid them due to above issue.

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  # 1362524 11-Aug-2015 01:12
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I've had a couple short disconnects around the 2.30am point.

Not the best time to inquire about this issue however, as Spark has planned outages throughout the coming weeknights/earlymornings.

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Uber Geek

  # 1362528 11-Aug-2015 05:38
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Actually I always thought peak time was between 7 o'clock in the evening and midnight.

Have you tried another router? Line stats?

28117 posts

Uber Geek

Biddle Corp
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  # 1362541 11-Aug-2015 07:12
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You need to establish if it's DSL/PPP dropping or just your internet stalling.

Based on what you've said so far the most obvious conclusion is that there is absolutely nothing wrong but you're saturating your upstream.

8754 posts

Uber Geek

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  # 1362542 11-Aug-2015 07:12
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checked the log to see whats happening?


2122 posts

Uber Geek

  # 1362543 11-Aug-2015 07:18
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Have you tried turning off wifi? Perhaps someone else is connecting and saturating your upstream.

Location: Dunedin


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  # 1373709 25-Aug-2015 11:29
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Problem has extended to well, any time of day. I've tried to turn off the wifi and everything else but the modem every hour for 5 or so minutes goes:

ADSL/ VDSL Broadband Not Connected
The ADSL or VDSL Broadband connection to your Spark HG630b is currently DOWN
The status of your connection is shown by the DSL light on your Spark HG630b Gateway.

Edi: I am also the only one home, am Only running firefox and skype (no calls active). No torrent program running at all.

282 posts

Ultimate Geek

  # 1373748 25-Aug-2015 12:11
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Edited version - the first was a little less coherent.

If the DSL is dropping the problem is either your modem, DSL filter, the line or a problem in the cabinet.

As a process of elimination you can try the following:

1. Replace your DSL filter if you are using one (as opposed to having a dedicated ADSL phone jack which would indicate a master filter).
2. If you can get your hands on a spare DSL modem or borrow a friends, try replacing your modem to ensure this is not the problem.

If neither of these work, it is time to call Spark and get a Chorus technician out.

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