I'm just frustrated with Spark right now, I've written a formal complaint already. I feel its best to share with everyone how Spark treats their customers.

My case:
Currently on VDSL with splitter installed

I'm getting very frequent connection timeouts on every website, application anything that requires internet connection. eg. twitter will timeout on me a few times and not all the images would load.

Just now I've made the third call to Spark trying to get this case solved, every time I had to go through the tier1 tech support protocols of asking the same dull questions about my equipment (why don't they read up on the notes left on my account?)

They've done line tests, isolation test, speedtests, had me restart the modem, unplug and replug in the modem.

Right now the tech supports think its likely a problem with my modem, which is what I told them in the first place.

They gave me two choices:
1. get a tech called out and likely face charges because we all know the odds are the problem isn't with the line it self. 
2. Pay up $145 to get a new modem.

I've been a customer with spark for well over 2 years now, and this means that the modem I got with them are out of warranty. They won't do a thing to help me, meanwhile almost every ISP, including Spark is offering free modems to new customers.

I tried to tell them I could sign a new 24months contract if needed to get a new modem, they wouldn't have that, its either pony up $145 or no modem.

I'm thinking maybe I should just switch all phone/internet services away from Spark now, thats 2 mobile, 1 home connection. Because the clear message they're sending me is once I'm in their wolf-den they don't give a damn about their customers.

My line stats are:
Plan: Spark VDSL unlimited with phone
General area: Bond Crescent, Forrest Hill

Modem: Technicolor TG589vn V2
downstream: 20010 kbps
upstream: 1351 kbps
line attenuation down: 21.0 dB
snr margin down: 12.1dB


Now before I switch away, is there anyone from Spark who can really help?