VDSL dropping regularly (DSL link, no internet, lots of CRCs)

Forums › Spark New Zealand (including Skinny and BigPipe) › VDSL dropping regularly (DSL link, no internet, lots of CRCs)

calep

15 posts

Geek

#210445 27-Mar-2017 20:59

We had VDSL activated a couple of months ago.

We found we had problems where the internet would go down every so often (didn't seem to be a pattern) but restarting the router (Huawei HG659b) seemed to fix this.

I presumed it was due to too much load and the router overheating (others seemed to complain about this online).

I bought a new router/modem (Asus DSL-n66u) and we are still having problems.

Stats below (Huawei):

We don't have a master filter, but don't have a landline (I believe technically from other reading on the form that on the Naked package we have a landline with a bar installed) so I've connected the phone cable direct to the wall (I also tried previously with an ADSL filter - no impact). I also tried a couple of different phone points - moving from the one in our office to the one in the hall gives us an extra few mb on the sync speed so my guess is we have cr*p internal wiring.

In case anyone suggests it, we did try and get fibre direct but we rent as part of a 3 unit development and (once we got our landlord to agree) one of the other units refused permission (as Chorus have such a bad rep).

Any suggestions on what to do? I'm thinking a master filter may help. We're in mission bay, Auckland.

1 | 2 | 3

Affiliate link

Affiliate link: Trade NZ and US shares and funds with Sharesies.

hio77

'That VDSL Cat'
12970 posts

Uber Geek

ID Verified

Trusted

Voyager

Subscriber

#1749000 27-Mar-2017 21:03

How often does this disconnect a day?

If it is as bad as you suggest, surprised it has not flagged in my system yet - Or maybe it has and we haven't picked up yet.

I'd gladly look at this from a usecase situation, PM me the line number and contact details and i'll see what i can do for ya.

You also indicate CRC errors, in what direction?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Linux

8987 posts

Uber Geek

Trusted

Lifetime subscriber

#1749001 27-Mar-2017 21:03

Do you have more than one Telephone jack point in the house ?

See the 100's of other threads same thing

Linux

RunningMan

7031 posts

Uber Geek

#1749003 27-Mar-2017 21:05

You've got good downstream attenuation and sync rate, but poor upload. This is a symptom of reflections on the line causes by line stubs.

Master filter is likely to make a significant improvement.

EDIT: Take up @hio77's offer and flick him a PM...

calep

15 posts

Geek

#1749047 27-Mar-2017 21:50

Hi guys

Thanks for the speedy replies. There are at least 3 other jack points in the apartment so that stacks up. Hio I'll drop you a PM now.

Oh and the CRCs occur when the connection drops. On the asus router it'll show DSL, connect and then cycle CRCs until it disconnects. CRCs showing downstream but only when the connection isn't working.

Cheers

Charlie

DarkShadow

1642 posts

Uber Geek

#1749078 27-Mar-2017 22:31

calep:

In case anyone suggests it, we did try and get fibre direct but we rent as part of a 3 unit development and (once we got our landlord to agree) one of the other units refused permission (as Chorus have such a bad rep).

Tell them Chorus would start cutting the copper in the next few years and see if that persuades them. :P

Jase2985

11535 posts

Uber Geek

ID Verified

Lifetime subscriber

#1749137 28-Mar-2017 05:36

DarkShadow:

calep:

In case anyone suggests it, we did try and get fibre direct but we rent as part of a 3 unit development and (once we got our landlord to agree) one of the other units refused permission (as Chorus have such a bad rep).

Tell them Chorus would start cutting the copper in the next few years and see if that persuades them. :P

hopefully that bill passes soon so this should be a non issue

hio77

'That VDSL Cat'
12970 posts

Uber Geek

ID Verified

Trusted

Voyager

Subscriber

#1749259 28-Mar-2017 10:48

Jase2985:

DarkShadow:

calep:

In case anyone suggests it, we did try and get fibre direct but we rent as part of a 3 unit development and (once we got our landlord to agree) one of the other units refused permission (as Chorus have such a bad rep).

Tell them Chorus would start cutting the copper in the next few years and see if that persuades them. :P

hopefully that bill passes soon so this should be a non issue

as above..

Per the topic however, OP has been in contact, i'm looking after the copper line itself now.

no resolution at this point, Detailed tests do need to be ran for more data.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

da5id

552 posts

Ultimate Geek
Inactive user

#1749824 28-Mar-2017 22:40

My internet is currently dropping off completely every half hour or so. Having to turn the modem off and on again. Not fun.

It's been sh*te for the last week or so. Chorus doing some work up the road - got the red netting on the side of the road and digging etc.

Screwing up our internet

Going to ring up tomorrow and complain.

hio77

'That VDSL Cat'
12970 posts

Uber Geek

ID Verified

Trusted

Voyager

Subscriber

#1749826 28-Mar-2017 22:45

da5id:

My internet is currently dropping off completely every half hour or so. Having to turn the modem off and on again. Not fun.

It's been sh*te for the last week or so. Chorus doing some work up the road - got the red netting on the side of the road and digging etc.

Screwing up our internet

Going to ring up tomorrow and complain.

Can understand the frustration there, I personally in this instance would first query for known faults or outages within the area.

Can't speak much for frontline, as they do have a procedure to cover however there is nothing stopping them from skipping that step if your confident in that you have done this before calling.

Unfortunately if chorus are working in the area, could be related to a fault.

That's about all i can do from here though as realistically there were not any further details to follow up on in your comments.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

hio77

'That VDSL Cat'
12970 posts

Uber Geek

ID Verified

Trusted

Voyager

Subscriber

#1750312 29-Mar-2017 17:57

RunningMan:

You've got good downstream attenuation and sync rate, but poor upload. This is a symptom of reflections on the line causes by line stubs.

Master filter is likely to make a significant improvement.

EDIT: Take up @hio77's offer and flick him a PM...

As predicted, Signs of bridgetap on the line indeed!

Disconnects however, None on my testing sadly, I have DM'd the OP with further details...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

calep

15 posts

Geek

#1750333 29-Mar-2017 18:56

Thanks hio.

I don't have enough drops to suggest a line issue.

It looks like a master filter might improve reliability and speeds though.

Am I right that coffeebaron would be the man to speak to for this?

Linux

8987 posts

Uber Geek

Trusted

Lifetime subscriber

#1750335 29-Mar-2017 18:59

Yes he sure is

Linux

calep

15 posts

Geek

#1750835 30-Mar-2017 18:48

Any suggestions for getting in contact bar PM (which I sent over)?

I'm sure he's just busy but if there's a better way then I'll try it!

coffeebaron

5923 posts

Uber Geek

Trusted

Lifetime subscriber

#1750852 30-Mar-2017 19:20

Yes got your message, will get a reply to you soon.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

calep

15 posts

Geek

#1750857 30-Mar-2017 19:30

Well that answers that. Thanks.

1 | 2 | 3