I have had on-going issues with xtra e-mail since converting from Yahoo with spam mail which I blacklist but still they come into my inbox, sometimes 2 or 3 a day.

It was a real battle to even get Spark to recognise there was a problem and we are currently on our 2nd referral to the "tier 2" investigation team.

The latest reply arrived today:

"Apologies for the late reply,

Our tier2 team has told me that the investigation is inconclusive,
they’re seeing that you have email addresses saved within your blacklist

Yet you still are getting emails from these particular people.

our tier2 believes that they could be using “something” that is hiding

Their real email addresses to prevent their emails to get blocked.

Regards,"

I'm beginning to have real worries about the standard of technical expertise with this company. I've used xtra for more years than I care to remember and I'm thinking it may well be time to consider what would be a huge project for us, and move to a new service.

These spammers seem to use a common e-mail addresses but on checking the source they originate from up to 10 different IP addresses. Surely there must be a way to filter these lovely people out of our lives!