I have spoken to chorus but they just keep referring me to my provider spark. The following is the reply from spark
Thanks for calling Spark today, as discussed, the Fibre address investigation request had been rejected, as the Chorus address management team has not yet update the fibre information to any Service provider, it happens these days, we have some customer kept on talking with Chorus and finally get resolved, below internal communication notes just for your reference.
Craig called in re fibre at his address i have submitted a service request 1-124308586213 for the address as his neighbours now have fibre (28/07/2017 16:16:32)
--“310717 I have checked this address*** Shaw Road, Oratia, Waitakere with ELID 300782324 and SAM ID 1221493 and its neighbouring addresses, all of them have status in Chorus Portal as "Unplanned". Please keep in mind that there is a CSI about Chorus addresses that you are not supposed to be raising a Service request anymore if the address is under LFC Chorus due to the B2B process. This new BAU means that our portal and Chorus portal is being synced everyday so there is no need to raise service request as the systems are both automatically have the same records so if PAC shows no fibre then there is no fibre at all in Chorus portal. Please cascade this to your team as next time we will deactivate all invalid service request without hesitations as this has been announced ages ago dated May 2017. Please see link:
As per new BAU/SOPs AMA team cannot amend fibre availability for Chorus
How the hell do I get chorus to make a simple connection to my place?