Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek


Topic # 225393 16-Nov-2017 10:27
Send private message

My flatmate (who's the Spark account owner) spoke with them when we had a line fault.

 

The Spark call centre employee offered him a "free modem and free cordless phone". He asked if by accepting we would be locked into a fixed term contract and they assured him no.

 

Currently we have a regular cordless phone on the copper cable and a Spark modem on ADSL.

 

The items have now arrived (minus a SIM card listed in the packing slip). The modem is a Huawei LTE CPE B315 and the cordless phone is Uniden DECT 1715+1.

 

I see the modem is for 4G. Does that mean Spark are trying to get us off the copper landline?

 

Does it need a SIM card?

 

Our 4G service is patchy (with most carriers) as although we are in Auckland city we are tucked away from line of sight of Sky Tower.

 

Has anyone else had this offer? Do you think it would be without a fixed contract?

 

And lastly, we were thinking of upgrading to fibre anyway. Would you recommend fibre or 4G or staying with ADSL?

 

Thanks for your help.

 

 


Create new topic
2160 posts

Uber Geek
+1 received by user: 653

Subscriber

  Reply # 1902639 16-Nov-2017 10:30
Send private message

How much data do you use in a month?


1463 posts

Uber Geek
+1 received by user: 544


  Reply # 1902641 16-Nov-2017 10:31
Send private message

Looks like you got moved to fixed wireless (4G). The sim card should be alredy installed inside the modem?

 

If you can get fibre then of course get it, as it is clearly superior.


26469 posts

Uber Geek
+1 received by user: 6025

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1902644 16-Nov-2017 10:34
Send private message

Sounds like you've agreed to be moved from copper to fixd wireless broadband.

 

Answering "what's better between ADSL, fibre or 4G" isn't really a question. There are pros and cons to all. Clearly fibre delivers the fastest speeds but it doesn't mean it's the best option for you.

 

 

 

 


3020 posts

Uber Geek
+1 received by user: 1676

Trusted
Lifetime subscriber

  Reply # 1902648 16-Nov-2017 10:39
Send private message

Hope the account holder was advised of the data cap per month and Fibre is king

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

807 posts

Ultimate Geek
+1 received by user: 669

Trusted
Spark NZ

  Reply # 1902664 16-Nov-2017 11:19
One person supports this post
Send private message

Hi @Puriri44

 

It looks like the Spark employee has arranged for your flatmate to be upgraded from copper service to our fixed wireless service. From what you're saying, it sounds like your flatmate may not have realised that they were agreeing to this.

 

If your flatmate does not want to switch to the wireless service, they should NOT plug the new modem in at all, otherwise it will auto activate, and the copper services will be cut off. Your flatmate should call Spark immediately to arrange for the upgrade to be cancelled and for the modem to be returned to Spark.

 

Could you please send me a private message with the account number, and I will ascertain whether a contract has been applied or not.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.