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Wannabe Geek
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Topic # 238164 5-Jul-2018 12:47
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In the past few days, our domain seems to have been blacklisted by xtra. We are a small business trying to send emails to our customers.


Our emails are DKIM signed, and we have SPF records set up.


I can send two identical emails from the same server, just with different domains, and only one of our domains is blocked (so... not an RBL problem).




I can't see how/who to contact at Xtra to start resolving this issue... does anyone know who to contact?




edit: this is the error message:


host []
SMTP error from remote mail server after end of data:
554 5.7.1 Message rejected due to possible spam content









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Chief Trash Bandit
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  Reply # 2049881 5-Jul-2018 15:27
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They use SMX I believe - I'm having same issue trying to contact Trademe buyers on Xtra accounts.


I did ask for assistance from Spark on Twitter but got someone who obviously didnt know much about the email filtering system, so went nowhere. 



XPD / Gavin / DemiseNZ


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'That VDSL Cat'
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  Reply # 2049884 5-Jul-2018 15:31
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Give our business helpdesk a call, they will be able to organize for this to go back to SMX.




Likely you have some content the same filter is suspecting is spam content. (suspect your footer..)

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

I iz your trusted friend
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  Reply # 2055657 13-Jul-2018 10:56
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This is also affecting a club domain I manage. The day prior, emails sent fine to Xtra members, but last night it started rejecting.


Something gone awry overnight.

Internet is my backyard...


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