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Topic # 33170 1-May-2009 17:12
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Vodafone has taken action against Telecom's new XT Network "interference":


Vodafone in court to defend customers


Vodafone has received a number of media enquiries relating to legal proceedings over network-related issues.

Vodafone can confirm that it has begun legal proceedings following a significant rise in the number of customer complaints relating to interference on its network.

These complaints led to testing which showed serious interference to Vodafone’s network caused by Telecom’s network, which is still under construction.

Because the matter is now before the Court, Vodafone will not be making any further comment until after the matter is resolved.



This is Telecom's answer:


AGGRESSIVE TACTICS WILL NOT STOP TELECOM BRINGING WORLD’S BEST MOBILE NETWORK TO NEW ZEALANDERS

Telecom New Zealand said today Vodafone had threatened legal proceedings over the launch of Telecom’s new XT mobile network.

“This is a piece of aggressive behaviour that betrays Vodafone’s insecurities about competition from Telecom’s new XT mobile network, just 13 days away from launch,” said Telecom chief executive Paul Reynolds.

“Telecom will vigorously resist the request for an injunction, and we remain on target to bring world-class 3G mobile services to New Zealanders from 6.30pm on 13 May.”

Telecom’s compliance with the terms of its licences was recently confirmed by the Ministry for Economic Development, as part of its investigation into interference issues between the WCDMA technology used by Telecom, and the GSM technology used by Vodafone and NZ Communications.

Following a series of test measurements and analysis…Telecom’s WCDMA transmitters meet the emission limits specified on spectrum licences issued pursuant to Telecom’s management rights. (From MED letter, 9 April)

Dr Reynolds said, on the information received so far, Vodafone’s technical problems with coverage and other issues were substantially of its own making, and not the responsibility of Telecom New Zealand.

“They are now reaping the cost of this and other poor technical decisions, and attempting to lay them at the feet of Telecom, just a few days out from the launch of our XT network.

“This timing is curious to say the least, and observers will draw their own conclusions.

“Telecom’s engineers have already been working with their counterparts at Vodafone, for several weeks now, to resolve these issues and this process has been working well.  We are disappointed that Vodafone has taken such extreme steps over an issue that can be resolved in a more constructive way – and most New Zealanders will be too.

“The XT network launch on 13 May will be a great day for New Zealand mobile customers, whereas today will only be seen as a sign of desperation by a global telecommunications giant,” said Paul Reynolds.



UPDATE: This is a long discussion but you can download the Vodafone Statement of the Claim here.





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  Reply # 211294 1-May-2009 17:17
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back in the day there were very similar issues between Telecom and BellSouth. Final analysis was that BellSouth had to install filters on their kit. Would be interesting to know whether these filters just can't cope.

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  Reply # 211297 1-May-2009 17:20
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The interesting thing is to know who's actually at fault. I don't think anybody can really form an opinion on this without seeing the technical facts.

 
 
 
 


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  Reply # 211298 1-May-2009 17:21
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No surprise here, vodafone network has been crap for a very long time, the only good place to be on there network is at the airport in auckland, the amount of times i have had dropped data and calls is not even funny, or there 3G network that drops you back ot GPRS then back to 3g then back down makes it very hard to use the iphone some days.

I also find that i have to switch the phone off and on (or put it into airport mode) just to get a IP address back onto the iphone so i can get data to it again.


Or the best thing that i have notice over the last 6 months is how your phone is on with fill bars and calls goto voice mail and sms messages dont get to you until you restart your phone.

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  Reply # 211299 1-May-2009 17:22
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Sour grapes, or an actual issue?



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  Reply # 211303 1-May-2009 17:29
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?This timing is curious to say the least, and observers will draw their own conclusions."

As they say, timing is everything. Is this Vodafone showing that they are worried or a real issue, I dont for certain but the timing is certainly suspect. The XT towers have been live for many months now and are running at different frequencies, is there harmonics between 850, 900 and 2100? And why has this not reared its head in other countries if that is the case?

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  Reply # 211306 1-May-2009 17:36
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I'm a little biased so I won't say much, but I hope they can work it out wherever the problems lie. Lawsuits/court battles between the two are a waste of time for both of them....

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  Reply # 211315 1-May-2009 17:49
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What a pile of rubbish!

If this was an issue it would rared its ugly head last year when GSM was already live for Telecom..

HOLD ON A MINUTE.... isn't NZ Comms running a network on frequencies much closer to Vodafones i.e on 900mhz ???

Bout time Vodafone admitted they have issues, they are not Telecoms, they are theirs and theirs alone & if they think near frequency interference from another carriers is causing this then they should be talking to Tex.

I will give Vodafone one thing, 900mhz UMTS is much better in rural areas, its shame their urban network is so crap. My GSM phone wont even find Vodafone in CHCH unless i manual search... gets NZ Comms every where / every time.

Sounds like a certain company is very concerned about their impending loss of market share!!





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  Reply # 211318 1-May-2009 17:51
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if telecom and vodafone are clashing on completely different frequencies, where does nz comms' signal fit in....




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  Reply # 211319 1-May-2009 17:54
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My question exactly.... this is going to back fire on Vodafone once it hits the media!





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  Reply # 211320 1-May-2009 18:07
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Hit the media.... number one story on TV3 news

this is going to be interesting





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  Reply # 211321 1-May-2009 18:13
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Seems like a smear campaign attempt by Vodafone to cover up the major ongoing issues they have been having with their network. What a joke, makes me more likely to switch my company to the new XT network.

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  Reply # 211322 1-May-2009 18:19
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heard about this yesterday, apparently telecom is using substandard filters, causing their transmission frequency’s to be all over the place. However this doesnt sound right to me.

1. why moan now and not before? (other than to be douche bags)
2. nz comms is much closer frequency why aren’t they interfering.
3. if the signal was that far out wouldn’t that stop handsets running at 850 from receiving the signal at all, therefore completely dismissing any reason for transmitting outside yours assigned range in the first place? (someone please correct me if im wrong)





 





 


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  Reply # 211325 1-May-2009 18:24
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Based on the performance of Telecoms networks in the past, this would seem to be also a pile of rubbish. Milkmans comments would be more likely to be right..

Again why is NZ Comms not featuring in this???





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