Bring back Go One Bill!

Forums › Spark New Zealand (including Skinny and BigPipe) › Bring back Go One Bill!

vimfuego

77 posts

Master Geek

#36914 3-Jul-2009 14:46

So my initial topup of $20 (not sure if I got the extra $5 bonus) has gone and now I am in the situation of being stuck at home without the car, no credit card, no money on the phone and no way to top up!

I was originally told there was money on the sim card I bought, and I could reg online to get another $10, however it wasn't until I tried to register I was told that it was only if I got a new number, not transfer over my old CDMA number. (punish the faithful)

In times like this, I loved the fact all my calls and txts were added to my home phone, which meant that I never ran outta money and Telecom made HEAPS extra off me. Now we both lose. Boo!

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31 posts

Geek

#230722 3-Jul-2009 15:21

I signed up to an xt one rate 50 plan but after one month changed it to prepaid and I was still able to register and get $10 free credit. I was surprised but happy to take the free credit.

paradoxsm

3000 posts

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#230724 3-Jul-2009 15:21

Maybe consider the "combo" plan instead but I agree, Go-Onebill was great and am sad to see it gone.

vimfuego

77 posts

Master Geek

#230726 3-Jul-2009 15:24

DanielNZ: I signed up to an xt one rate 50 plan but after one month changed it to prepaid and I was still able to register and get $10 free credit. I was surprised but happy to take the free credit.

Did you transfer your old number over from CDMA or but a new one altogether? I think that's where I was told wrong...

traderstu

332 posts

Ultimate Geek

#230746 3-Jul-2009 16:06

Yes, I have just bought a nearly new CDMA phone so that I can wring another couple of years out of this plan. Often it only costs us about $10 a month for calls & texts from 2 phones. No XT plan can come anywhere near this.

NonprayingMantis

6434 posts

Uber Geek

#230838 3-Jul-2009 20:08

yeah, unless you harldy ever use your mob, go withe the combo.

effectively it is very similar to go one bill but you have a chargeof (IIRC) $15/month, which includes your first 20 mins or so (check website to confirm deets)

traderstu

332 posts

Ultimate Geek

#230854 3-Jul-2009 20:41

Yes, this is my point. For 2 phones I will be charged triple per month (all other things being equal). If I should go over my monthly allowance I will be charged 50% more per call (to a telecom mobile or landline). Is this fair? Can they do this? I feel like I have been shafted .... again!!!

nzbnw

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Spark NZ

#230864 3-Jul-2009 21:35

vimfuego:
I was originally told there was money on the sim card I bought, and I could reg online to get another $10, however it wasn't until I tried to register I was told that it was only if I got a new number, not transfer over my old CDMA number. (punish the faithful)

Mmm not really. For a start it's not that you moved from CDMA that excludes you from receiving the $10 credit, it's the fact you have already taken advantage of this by registering your details in exchange for the $10 prepaid credit in the past. Also CDMA customers get a free SIM when transferring, where as someone who buys a prepaid started pack would be charged $29.95. You are better off. Still punishing the faithful?

nzbnw

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vimfuego

77 posts

Master Geek

#230910 4-Jul-2009 02:11

nzbnw:
vimfuego:
I was originally told there was money on the sim card I bought, and I could reg online to get another $10, however it wasn't until I tried to register I was told that it was only if I got a new number, not transfer over my old CDMA number. (punish the faithful)

Mmm not really. For a start it's not that you moved from CDMA that excludes you from receiving the $10 credit, it's the fact you have already taken advantage of this by registering your details in exchange for the $10 prepaid credit in the past. Also CDMA customers get a free SIM when transferring, where as someone who buys a prepaid started pack would be charged $29.95. You are better off. Still punishing the faithful?

nzbnw

Umm yes still punishing the faithful. Always being on the Go one bill I have never had bonus $10 credit in the past. I was also told I was not allowed the free sim as I was transferring from CDMA, so paid the extra on top of my full price phone (which I was told was not allowed to be added to my phone bill in instalments but I have since been told here that I am). So to summarise:
* incorrectly told not allowed to pay off phone
* incorrectly told I had to buy a sim card
* incorrectly told $10 credit on sim card
* incorrectly told $10 online registration
* incorrectly set up phone and had to go back 3 times to sort

Stuck with Telecom for ages with phone that was rubbish in hope that XT would be great. XT got delayed for ages and still stuck with it. Customer support with ESOL has been distant and terrible. So far so bad.

nzbnw

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Spark NZ

#230964 4-Jul-2009 12:40

SIM should be free when transfering to XT from CDMA. How much did they charge you?

If you are new on prepaid it may take a few days (generally four) before you can apply for the $10 credit.

$29.95 SIM packs come with $10 credt, $19.95 (replacement SIM's and for upgrading customers) ones do not but there is a $10 price difference.

Cheers

nzbnw

old3eyes

9119 posts

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#230968 4-Jul-2009 12:49

Just as a matter of interest. Where did you buy your new fone. A Telecom owned store, one of it's agencies or a retail store. I have found quite different stories from non Telecom owned stores.. i.e agencies

Regards,

Old3eyes

nickd

447 posts

Ultimate Geek

#230984 4-Jul-2009 13:52

nzbnw: SIM should be free when transfering to XT from CDMA. How much did they charge you?

Cheers

nzbnw

Is there a link somewhere that shows this? I'v searched around the Telecom site and I can't seem to find it, the closest I got was this: 'If you are upgrading your post paid mobile via our Online store an XT SIM will be included with your new handset.'

I agree, bring back Go One Bill! I like not having to remember to top up my phone.

nzbnw

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Spark NZ

#230985 4-Jul-2009 13:57

nickd: Is there a link somewhere that shows this? I'v searched around the Telecom site and I can't seem to find it, the closest I got was this: 'If you are upgrading your post paid mobile via our Online store an XT SIM will be included with your new handset.'

Just go to the Telecom online store, choose a prepaid mobile and input your existing number, you will then notice that the RRP is $29.95 less (i.e. no SIM pack).

nzbnw

freitasm

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#230990 4-Jul-2009 14:03

nickd:
nzbnw: SIM should be free when transfering to XT from CDMA. How much did they charge you?

Cheers

nzbnw

Is there a link somewhere that shows this?

No link, but yesterday I visited a store to move my personal postpaid account from CDMA to XT and I wasn't charged for anything.

vimfuego

77 posts

Master Geek

#230997 4-Jul-2009 14:19

I bought my phone from a real Telecom store, and was charged for the sim, not sure how much I was charged either 20 or 30, but was definitely told there would be 10 on it and 10 online if I registered.

kingjj

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#231451 6-Jul-2009 09:26

I dropped into a Telecom branded Store yesterday and asked why Go One Bill was no longer offered, the assistant managers answer was: "because we didn't subsidize the phones on the CDMA network like we are with the XT Network", when I inquired more he further stated that: "it was to stop people buying a cheap phone, putting it on one bill and than leaving it in their glove box never to get used", he supported this by saying that "prepaid customers must topup once every 6 months in order to keep their phone active, whereas Go One Bill customers didn't/don't".

Thats the gist of the conversation anyway. Personally on Go One Bill I spend around 3 times as much as I used to on PrePaid. I have four mobiles on my Go One Bill which makes life so much easier. The excuse the assistant manager gave was pretty weak in my opinion and sounds more like a marketing trick to force people onto plans rather than a legitimate concern over low usage customers. That conversation stopped me from buying a new shinny phone than and there (which was my original intention).

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