Is anyone having problems with the "rollover
' date/time  on an XT plan?

I signed up recently and the XT info said the plan will be reset on the 17th.
I tried to find out the exact time, and got midnight on the 16th,midnight on the 23rd?, midnight on the 17th, ( but dont use it after midday or it may curt into the next month's paln)... are you kidding me?

So I went into the Orb shop that I signed up with , and after a few calls , was told it is definitely midnight on the 17th.

So yesterday around 11am I checked the balance, had X amount of minutes etc, and was still " going to be reset on the 17th.

All good , later on I made a phone call.

Today on checking the info, I find I am missing 5 minutes from the monthly plan.
A phone call later I am told it resets on the 16th at midnight , but hang on at 11 am , I still had time left.

The long and the short of it now is I am told
"It will reset sometime on the 17th, but we cant tell you when, if you want to make any calls you have to check your usage first"

So after emails,phone calls and visits to the store I am still none the wiser.

Surely this cant be correct, and there should be a specific time when the plan ends/ starts ?