Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2077 posts

Uber Geek
+1 received by user: 215

Trusted
Subscriber

Topic # 59625 8-Apr-2010 10:29
Send private message

Anyone experiencing problems with XT today?

My wife and I had been having intermittent problems with our phones this morning with calls dropping or not going through, now we can't ring or receive calls.

All the work phones in our office are down. Showing as full bars but no calling. We're in Auckland.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 316080 8-Apr-2010 10:30
Send private message

Sounds like a single cell issue



2077 posts

Uber Geek
+1 received by user: 215

Trusted
Subscriber

  Reply # 316087 8-Apr-2010 10:36
Send private message

Who knows. I was a bit slow in posting this, we had no service for about 30 minutes and others that I know across Auckland were affected but things seem to be slowly coming right.

536 posts

Ultimate Geek


  Reply # 316091 8-Apr-2010 10:40

Working fine in Dunedin.

26491 posts

Uber Geek
+1 received by user: 6037

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 316096 8-Apr-2010 10:45
Send private message

There were apparently some issues on one of the Auckland RNC's affecting voice, sms and data which caused some issues for a short period of time.

18 posts

Geek


  Reply # 316102 8-Apr-2010 10:50
Send private message

I'm working today with a customer with several hundred XT phones around the country.  Auckland users on XT are calling in to the helpdesk with symptoms of dropped calls, calls failing to connect, long delays on messages, etc, etc.

A colleague was on the phone to the Gen-i account manager, who said that there was a SIM-ugprade pushed to Telecom-internal phones overnight, so that might be the first hint of a root cause (aside from sbiddle's comment about the RNC).


18 posts

Geek


  Reply # 316103 8-Apr-2010 10:51
Send private message

As for single cell, we can rule that out..... issues reported in Grafton, East Tamaki, Henderson

18 posts

Geek


  Reply # 316104 8-Apr-2010 10:53
Send private message

Where's the 'network status' page for XT these days? Last time round the @TelecomNZ twitter account had a bit to say, but they seem (oddly) silent today.

141 posts

Master Geek
+1 received by user: 3


  Reply # 316109 8-Apr-2010 10:55
Send private message

I am on the North Shore Been to Glenfield just before and live in Albany - still not working

26491 posts

Uber Geek
+1 received by user: 6037

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 316110 8-Apr-2010 10:55
Send private message

It seems the issue may be affecting a single RNC which is presumably causing issues with all sites off that RNC.

Telecom now have 2 RNC's in AUckland which are load & geographically balanced so some people may not be experienging issues if they're on a site running off the 2nd RNC.

BDFL - Memuneh
60605 posts

Uber Geek
+1 received by user: 11537

Administrator
Trusted
Geekzone
Lifetime subscriber

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 316112 8-Apr-2010 10:58
Send private message

bobkate: As for single cell, we can rule that out..... issues reported in Grafton, East Tamaki, Henderson


Yes we can rule out a single cell

141 posts

Master Geek
+1 received by user: 3


  Reply # 316113 8-Apr-2010 10:59
Send private message

freitasm: It seems there's a problem affecting 100+ sites - this time north of Taupo.


I just hope they can get it fixed very quickly, otherwise this will be another PR nightmare for them. 

18 posts

Geek


  Reply # 316114 8-Apr-2010 11:00
Send private message

Update:  Apparently a switch has failed at Mayoral Drive (location of lots of TCNZ infrastructure)

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 316116 8-Apr-2010 11:05
Send private message

bobkate: Update:? Apparently a switch has failed at Mayoral Drive (location of lots of TCNZ infrastructure)


RNC or Switch??

18 posts

Geek


  Reply # 316119 8-Apr-2010 11:10
Send private message

I didn't take the phone call. Colleague got off the phone and said that he had been told that a switch had failed at "meora dr". He was wondering if they meant "Meola Rd" initially, but the person on the other end of the phone said no to that. Between a a bit of lateral thinking and the fact that I once-upon-a-time worked in the Mayoral Dr datacentre, I suggested that, and it seems likely that thats what they (I gather there is a thick accent, and no local knowledge at the other end of that phone line) meant.

My guess: "Switch" is likely to be the "dumbed down" term that gets chucked around when non-Geek conversations about a RNC fail occur.

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.