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BDFL - Memuneh
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Topic # 62291 3-Jun-2010 11:26
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Just received:


New XT customers can join risk free

Telecom has resumed full XT Mobile marketing activity with today’s introduction of a customer-friendly 30 day Risk Free Trial.

Customers who sign up to an eligible 24 month plan when purchasing any XT mobile or Mobile Broadband T-Stick, can return the product within 30 days if they are not completely happy with their experience of XT - and receive a refund.

Telecom Head of Mobile Marketing Liz Wilson says we are launching the trial as the company has full confidence in the performance of the XT Network.

“We designed XT so Kiwis could enjoy seamless and superior mobile services; the 30 day trial means people can now give XT a try risk free.”

“We think of it as a chance to prove ourselves to our customers and earn their loyalty. If you’re not completely happy with our network and services within 30 days, we’ll refund you the price of your phone, and any monthly charges you’ve signed up to,” says Ms Wilson.

Ms Wilson says the Risk Free Trial is available to both individuals and small-medium businesses, and to Telecom CDMA network customers upgrading to XT, as well as new customers to Telecom. 

The launch of the Risk Free Trial will be supported by a marketing campaign featuring a range of Telecom team members from across the country.

Details if the XT Risk Free Trial
Customers purchasing a new XT handset or T-Stick, and signing up to a 24 month term on one of the following plans are eligible for the 30 day Risk Free Trial.

Eligible plans for Consumer, SME & Gen-i (Business Corporate) customers are:
o Consumer: One Rate 50, 100 & Talk & Text 300
o Business: Business One Rate (excluding Share Plans), Industry, Association and Team Builder plans.
o Gen-I (Business Corporate): Corp Plans 0-6

The refund includes the amount customers paid for their mobile or Mobile Broadband T-Stick, plus monthly plan charges and monthly charges for Telecom Extras.

Telecom Extras include:
o Text Extras:150, 600, 1500 & Text Anyone 2500,
o Data Extras: 20MB, 120MB, 240MB, 2GB, 4GB, and Blackberry data plans (30MB, 400MB & 1GB)
o My Favourites: $6, $12, $18

The refund excludes all additional minutes, texts or data charges above the monthly plan or Telecom Extra allocation.  It also excludes casual data or standard text charges if no Extra is chosen, and chargeable downloaded content such as music or games.

To get the refund, customers should return the mobile or T-Stick with proof of purchase, to the place where they purchased the device.  The device should be in good working order and in the original packaging.   Customers choosing to return their phone within the 30 day period will not be asked to pay a disconnection fee.





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  Reply # 337712 3-Jun-2010 11:38
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Hardly risk free when you get 30 days to trial it, what happens if you hit a big outage after 31 days and you're stuck in a 24 month contract.

Typical Telecom claptrap



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  Reply # 337713 3-Jun-2010 11:40
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langers1972: Hardly risk free when you get 30 days to trial it, what happens if you hit a big outage after 31 days and you're stuck in a 24 month contract.


It sounds like they are confident you won't hit a "big outage".





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  Reply # 337714 3-Jun-2010 11:41
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Like they were before ;)



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  Reply # 337716 3-Jun-2010 11:42
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I won't go into details, but from what I've heard things are different now. Up to you to believe though. Stay where you are if you are happy. No reason to change.





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  Reply # 337724 3-Jun-2010 11:51
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freitasm: I won't go into details, but from what I've heard things are different now. Up to you to believe though. Stay where you are if you are happy. No reason to change.



That's exactly it - there is no reason to change at the moment.  If Telecom really want to gain market share then they need to make a compelling case to change.  The only card I can see left is price and they haven't really competed on this since the launch of XT.

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  Reply # 337728 3-Jun-2010 12:04
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langers1972: Hardly risk free when you get 30 days to trial it, what happens if you hit a big outage after 31 days and you're stuck in a 24 month contract.

Typical Telecom claptrap

Awesome! Someone always has to complain when we get added value and here is that person!

Disclaimer: I am a relatively happy XT customer. I have no allegiances to Telecom NZ and in fact until recently have "hated" them.

Why such negativity over a company offering customers a chance to back out when they are under no obligation to? It's not like prepaid options are also available anyway. 

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  Reply # 337731 3-Jun-2010 12:07
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wongtop:
freitasm: I won't go into details, but from what I've heard things are different now. Up to you to believe though. Stay where you are if you are happy. No reason to change.
That's exactly it - there is no reason to change at the moment.  If Telecom really want to gain market share then they need to make a compelling case to change.  The only card I can see left is price and they haven't really competed on this since the launch of XT.

I'd hardly call a trial period a compelling reason to change and Telecom themselves know this. Customers that will benefit are those that aren't sure about the coverage/performance/etc. and want to make sure it covers their usage areas and at an expected speed/performance before fully committing. 

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  Reply # 337734 3-Jun-2010 12:12
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Don't see what I said as a complaint, just an opinion same as yours

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  Reply # 337755 3-Jun-2010 12:41
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Not even sure why I am so sympathetic towards Telecom of late. Perhaps it is because my iPhone operates so much faster and more reliably on it.

On Telecom I get faster speeds and more up time (minus several catastrophic failures).

On Vodafone I get constant drop-outs on a daily basis as I go into buildings and lifts (and even outside of late).

I guess I'm just growing to learn that no-one/network is perfect and I'm happy to be up and blazingly fast for 99% of the time than constantly wondering about the cause of my micro-dropout and having to restart the device at least once a week.

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  Reply # 337805 3-Jun-2010 13:47
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ummm dont we already have the legal right to return if not satisfied anyway? Bloody Telecom Marketers were useless when I was there and still are, as I told someone for a Telecom servey call 'it will tale you guys giving me really big lollies to get me off 027 and onto XT' also stated I was perfectly willing to dump Telecom as soon as they switched off 027 which is a nice solid network.

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  Reply # 337808 3-Jun-2010 13:48
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THe marketer who rtang me told me they have put in 2 more RDC's into Chch and about 80 more cell sites have been put in place.



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  Reply # 337809 3-Jun-2010 13:49
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ronindanbo: ummm dont we already have the legal right to return if not satisfied anyway?


IANAL but I think you have the right to return if the product doesn't perform, is faulty and there isn't a repair option, under certain conditions, etc.

"Change of mind" wasn't covered anywhere really...





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  Reply # 337811 3-Jun-2010 13:51
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ronindanbo: THe marketer who rtang me told me they have put in 2 more RDC's into Chch and about 80 more cell sites have been put in place.


20 something cells but this is nothing new for mobile carriers even if XT did not have the outages new cell sites would still go up

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  Reply # 337824 3-Jun-2010 14:14
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am i missing something, but is this a chance to get a free phone and usage for a month or is there a catch




Common sense is not as common as you think.




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  Reply # 337830 3-Jun-2010 14:21
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vexxxboy: am i missing something, but is this a chance to get a free phone and usage for a month or is there a catch


Probably they would stop people signing, cancelling, resigning, rinse, repeat...





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