Just got my new bill , and they reduced my direct debit, but, not given me a credit. This resulted in my direct debit not covering the entire invoice amount.
The new bill now includes $11 late payment fee (even though I pay by direct debit every month), and , does not have the credit they were supposed to give.
I phoned them, and the play a answer phone message that they are not working due to the earthquake.
This is not really good enough, so I phoned again took different options in their telephony system and managed to speak with someone.
It does not seem good - she took my name , and said someone would call me to sort it out next week - I'm not optimistic though.
I understand the difficulties of the earthquake , it is annoying though when they should have fixed this properly in the first instance.