Telecom overbilled my account last month (before the earthquake). At the time, they said they'd give me a credit, and reduce my direct debit by the overbilled amount. 

Just got my new bill , and they reduced my direct debit, but, not given me a credit.  This resulted in my direct debit not covering the entire invoice amount. 

The new bill now includes $11 late payment fee (even though I pay by direct debit every month), and , does not have the credit they were supposed to give.

I phoned them, and the play a answer phone message that they are not working due to the earthquake. 

This is not really good enough, so I phoned again took different options in their telephony system and managed to speak with someone. 

It does not seem good - she took my name , and said someone would call me to sort it out next week - I'm not optimistic though.  

I understand the difficulties of the earthquake , it is annoying though when they should have fixed this properly in the first instance.