Telecom REALLLY slow at night

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom REALLLY slow at night

Samslyf3

45 posts

Geek

#94710 17-Dec-2011 01:08

During the day I get around 5-6Mbps but these last few days during the night time I've gotten REALLY slow speeds such as the speed test I have posted with this post.

https://www.speedtest.net/result/1651899710.png

I was wondering what could be the problem as this happens only during the night time and not during the day and also I know that even during the day my download speed is slow and was wondering what I could do to increase it and if it was a problem on my side or telecoms side as I'm in an ADSL 2+ area and also using ADSL2+ modem

Here are some stats which I dont know how to interpret

DSL Connection

Link Information

Uptime:0 days, 9:18:08

DSL Type:G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:641 / 5.543

Data Transferred (Sent/Received) [kB/kB]:0,00 / 2,00

Output Power (Up/Down) [dBm]:12,5 / 17,5

Line Attenuation (Up/Down) [dB]:10,5 / 21,0

SN Margin (Up/Down) [dB]:12,5 / 12,5

Vendor ID (Local/Remote):TMMB / BDCM

Loss of Framing (Local/Remote):0 / 0

Loss of Signal (Local/Remote):0 / 0

Loss of Power (Local/Remote):0 / 0

Loss of Link (Remote):0

Error Seconds (Local/Remote):0 / 0

FEC Errors (Up/Down):0 / 0

CRC Errors (Up/Down):0 / 211

HEC Errors (Up/Down):7.000 / 116

Thanks for the help

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45 posts

Geek

#558868 17-Dec-2011 01:18

As of 1:20am my broadband speed starts to increase and its now up to 3.63Mbps

wierd >_<

scuwp

3885 posts

Uber Geek

#558878 17-Dec-2011 06:57

Just everyone downloading their torrents at that time :-)

Lazy is such an ugly word, I prefer to call it selective participation

Samslyf3

45 posts

Geek

#558964 17-Dec-2011 13:40

I think its also happening during the day as you can see from my download speed i just did..

Damager

2125 posts

Uber Geek

#558967 17-Dec-2011 13:48

Results now

Will try again tonight.. usually no problems 24/7

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- AT&T Galaxy S Captivate 16GB on XT (now with brother)
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- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

alliao

321 posts

Ultimate Geek

#558996 17-Dec-2011 15:16

I am not with Telecom, but just had a salesman coming to my door begging for me to switch. Their best deal right now is 60GB for $75/month phone + internet, going to be pretty popular I imagine!

nakedmolerat

4629 posts

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#558999 17-Dec-2011 15:24

alliao: I am not with Telecom, but just had a salesman coming to my door begging for me to switch. Their best deal right now is 60GB for $75/month phone + internet, going to be pretty popular I imagine!

wow, that is great

richms

28168 posts

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#559098 17-Dec-2011 21:05

This thread needs modem stats. Even when "fast" it is pretty pathetic really so something is clearly wrong.

Richard rich.ms

Equinox IT

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RunningMan

8953 posts

Uber Geek

#559101 17-Dec-2011 21:08

Looking at your modem stats, the connect speed looks pretty low for the attenuation.

What is your internal house wiring like?

richms

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#559104 17-Dec-2011 21:12

I can probably safely bet its a self install on hodgepoge internal wiring that has multiple stubbs, 3 wire and 2 wire mixed and a telecom sales person promsing fast internet with a self installation. Without modem stats from when it is (not very) fast and when it is slow to compare its still just shooting in the dark however.

Richard rich.ms

lxsa

26 posts

Geek

#559154 18-Dec-2011 09:16

I would expect slow speeds surfing during busy hour which is roughly 7pm - 11pm.
I am concern that you are using speedtest which I assume it uses direct IP address rather than URL that's requires DNS resolution.
Is this a new BB connection(2010) or older?

sbiddle

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#559155 18-Dec-2011 09:28

There are many, many unknowns here, and unless the OP answers the questions we'll all be none the wiser.

Looking at the sync rate the most the OP will get is just under 5Mbps. The location is a key issue - I'd pick it's a location that's still running off an old DSLAM with limited backhaul rather than a fibre fed ISAM. If this is the case there isn't anything that can be done, this area is quite possibly scheduled for upgrade as part of the RBI.

lxsa

26 posts

Geek

#559294 18-Dec-2011 18:35

I would say log a fault to your ISP and let them check from the Chorus device(DSLAM), maybe a profile had changed and your seeing the effects. I would Agree that your sync rate is low and that is most likely distance and DSLAM type your on.

shadybrothers

236 posts

Master Geek

#559297 18-Dec-2011 18:43

I must say that I have had some drops in performance with Telecom broadband in the last few months, especially compared to a year ago.

Mainly experiencing with general browsing, pages won't load the first time, pages hanging on half loaded, http downloads "interrupted" etc.

this is a slap in the face!

sbiddle

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#559302 18-Dec-2011 19:00

shadybrothers: I must say that I have had some drops in performance with Telecom broadband in the last few months, especially compared to a year ago.

Mainly experiencing with general browsing, pages won't load the first time, pages hanging on half loaded, http downloads "interrupted" etc.

These all sound like cache issues - Telecom have certainly had some of these.

shadybrothers

236 posts

Master Geek

#559337 18-Dec-2011 19:53

Just had a little play, some places I am able to get 1.4 MB/s where I would have usually got 1.7 MB/s

Not quite cache issues - but the web browsing definitely seems like it

this is a slap in the face!

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