Gigabit cable now available

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60 posts

Master Geek
+1 received by user: 10

#1661322 31-Oct-2016 11:46

Cutover this morning to gigabit - not bad performance given its sitting behind a slightly undersized layer 7 UTM firewall doing all the DPI-SSL decrypt / AV etc.

Impressed to see my latency has gone back down to where it should be too. Thanks Downer and Vodafone!

Kodiack

709 posts

Ultimate Geek
+1 received by user: 347

Trusted

#1661324 31-Oct-2016 11:48

Still waiting on Downer here. The're another ~40 minutes yet for the appointment window. Awesome to see so many good results.

Disrespective

1933 posts

Uber Geek
+1 received by user: 146

#1661325 31-Oct-2016 11:49

Had to get transferred around a few times, but got someone who helped me sign up/move over to the 200/20 plan from out old 50 plan. I wasn't offered any form of perk for moving over to the new plan, but didn't ask for any either.

I did ask if I could do the modem/router setup myself rather than having to wait around at home for someone to pull plugs, but the rep wasn't sure and told me to ask Downer when they call. From experience Downer isn't too good at keeping to a schedule and waiting at home all day for a job that shouldn't take more than half an hour grinds my gears.

*shrug* I'm just happy I might finally be able to use my AC68 to its full potential again.

Djmixerdomo

255 posts

Ultimate Geek
+1 received by user: 52

#1661331 31-Oct-2016 12:06

Kodiack:

Still waiting on Downer here. The're another ~40 minutes yet for the appointment window. Awesome to see so many good results.

Downer still haven't turned up here either. Guess I'll be getting $100 credit.

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

Kodiack

709 posts

Ultimate Geek
+1 received by user: 347

Trusted

#1661332 31-Oct-2016 12:08

Downer just called us. They'll be here in ~15 minutes. :D

Djmixerdomo

255 posts

Ultimate Geek
+1 received by user: 52

#1661333 31-Oct-2016 12:10

Kodiack:

Downer just called us. They'll be here in ~15 minutes. :D

Lucky! Here's hoping they pull through for my install.

edit: Was just called. Technician is coming now.

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

geoffwnz

1628 posts

Uber Geek
+1 received by user: 1444

ID Verified

#1661337 31-Oct-2016 12:24

Djmixerdomo:

Kodiack:

Still waiting on Downer here. The're another ~40 minutes yet for the appointment window. Awesome to see so many good results.

Downer still haven't turned up here either. Guess I'll be getting $100 credit.

No sign or word from Downer here either. 7 mins until grumpy phone call time.

Having a 3 hour window isn't ideal, but if they can't even achieve that, it's pretty slack.

MotorDrive Rallying

AliExpress

Shop now on AliExpress (affiliate link).

Djmixerdomo

255 posts

Ultimate Geek
+1 received by user: 52

#1661367 31-Oct-2016 12:55

All done within several minutes.

Here's the result:

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

Kodiack

709 posts

Ultimate Geek
+1 received by user: 347

Trusted

#1661370 31-Oct-2016 13:00

gingereejit

89 posts

Master Geek
+1 received by user: 5

#1661383 31-Oct-2016 13:16

Downer engineer called - it seems I'm not the only one that hadn't had a slot arranged of when to expect the engineer to come.

Have arranged with him to do it later this afternoon after I'm home from the school run

geoffwnz

1628 posts

Uber Geek
+1 received by user: 1444

ID Verified

#1661384 31-Oct-2016 13:17

geoffwnz:

Djmixerdomo:

Kodiack:

Still waiting on Downer here. The're another ~40 minutes yet for the appointment window. Awesome to see so many good results.

Downer still haven't turned up here either. Guess I'll be getting $100 credit.

No sign or word from Downer here either. 7 mins until grumpy phone call time.

Having a 3 hour window isn't ideal, but if they can't even achieve that, it's pretty slack.

And in the ongoing saga, Downer screwed up the booking. Agreed on Monday morning, even put it in the notes as being this morning but then booked it for this afternoon.

Absolutely useless. It's bad enough having to sit around for half a day never quite knowing when they are turning up but to have wasted half a day when I could have done some things I needed to do that I now cannot do because I'll be waiting most of the afternoon leaves me incredibly pissed off. And the tech has to do 8 more jobs before mine.

I reckon that's grounds for going after the credit.

MotorDrive Rallying

Linux

11535 posts

Uber Geek
+1 received by user: 7702

Trusted

Lifetime subscriber

#1661386 31-Oct-2016 13:19

Kodiack:

Guess you are not complaining about been connected to a congested HFC Node?

Linux

Nish

155 posts

Master Geek
+1 received by user: 80

#1661413 31-Oct-2016 14:02

Got a call this afternoon and have been booked in for the 12 - 4pm window tomorrow to get my parents connection upgraded to the 200/20 plan. From speaking to the Downer lady, they are being absolutely smashed with this at the moment so I won't be surprised if VF have to hand out more $100 to a lot more people. The credit for my olds has already been applied.

CableGuyChch

15 posts

Geek
+1 received by user: 14

#1661426 31-Oct-2016 14:15

Nish:
Got a call this afternoon and have been booked in for the 12 - 4pm window tomorrow to get my parents connection upgraded to the 200/20 plan. From speaking to the Downer lady, they are being absolutely smashed with this at the moment so I won't be surprised if VF have to hand out more $100 to a lot more people. The credit for my olds has already been applied.

I'm one of the Downer techs and our work volumes have now gone through the roof. I've personally completed 3 docsis 3.1 upgrades today and tonight head back out for another shift to help complete some more of the node upgrades. But yeah, very busy at the moment. It's good though, at least we can now see this happening.

gingereejit

89 posts

Master Geek
+1 received by user: 5

#1661427 31-Oct-2016 14:21

CableGuyChch:
Nish:

Got a call this afternoon and have been booked in for the 12 - 4pm window tomorrow to get my parents connection upgraded to the 200/20 plan. From speaking to the Downer lady, they are being absolutely smashed with this at the moment so I won't be surprised if VF have to hand out more $100 to a lot more people. The credit for my olds has already been applied.

I'm one of the Downer techs and our work volumes have now gone through the roof. I've personally completed 3 docsis 3.1 upgrades today and tonight head back out for another shift to help complete some more of the node upgrades. But yeah, very busy at the moment. It's good though, at least we can now see this happening.

I feel for you guys - at the public facing sharp end of a business engagement process between VFNZ & Downer that seems to have a few gaps in it! Good luck!

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