Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

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378 posts

Ultimate Geek
+1 received by user: 30

#2702368 5-May-2021 15:19

Tatou:

Fog:

@Tatou

I thought all my problems were over until I read your comments

"Second bill is a lot more straight forward and whilst the $30 discount calculation appears wonky the total amount on the bill was the amount agreed to so no problem"

I haven't had account as yet but at what stage do you get a chance to agree to the calculations?

I never asked them to explain the calculations as the total on the second bill was what was agreed on the phone before the installation.

The first bill was complicated with a period of the old contract being part of it plus Vodafone's method of putting down excluding GST numbers on the account and then adding GST at the end.

This was confusing as all the conversation on the phone had been about amounts that included GST such as landline, Sky packages, etc.

The item listed $30 discount is added as credit amount of $26.09 in a column that lists all the services costs as GST excluded.

Then GST is added to the total amount. I still can't work out how that means that there was a $30 discount but I have given up on trying to work it out as the total as the end is what was agreed.

If it has been larger I would have rung them to find out what the issue was.

Incidentally there was a item on the 2nd bill called Price Adjustment of .86c excluding GST which I have no idea what it was but it is not worth spending time of my limited life left to ring Vodafone to find out what the 86c plus GST is for.

Thanks. I have never had a discussion with VF about any charges. In fact I have had to beg for any communications, i.e. Obtaining an account number and learning
what is the four fig password they required. I guess it will all work out in the end. Why is life so difficult when one is running out of time!!.

Bowering

105 posts

Master Geek
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#2703033 6-May-2021 18:04

Update. Finally have the SKY channels working, except for Entertainment. Probably my fault though as I didn't properly check the email with the changeover order and not spot that it was missing. I should never have assumed that "I want exactly what we have now, so just swap the two TV boxes" was a bit too complicated (we have been on HFC Max for years so it should have been simple).

Yabanize

2351 posts

Uber Geek
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#2703078 6-May-2021 20:05

We had DOCSIS 2 cable internet (15 down, 2 up) at my parents business.

(It seems they may be treating business's differently)

It's an old plan, also with a small data cap (20gb or something)

Today a Downer tech came and replaced the modem with the Technicolor DOCSIS 3.1 modem, but left everything else the same.

I asked if the copper phone was going to VoIP. he said not yet.

He also left the old Netcomm router in place. (He said VLAN is only required for once VoIP is in place)

Also, the speeds are still 15/2. He said it's still on the same old plan with the same old static IP address. (and the same old ex-telstraclear billing system) But he of course it's capable of Gigabit with a new plan. (the gigabit modem is handicapped to 15/2 by the plan)

I do find it a bit strange/silly that they didn't do everything all at once. Essentially this means they will need to visit another time to install a new router for VoIP, and also transition to the new billing system in the future. Today's visit was very quick however. No more than 10 minutes.

I now also wonder what the dates are for Vodafone (TelstraClear) Nortel copper phone switches in Christchurch

Tatou

244 posts

Master Geek
+1 received by user: 58

#2703083 6-May-2021 20:18

Yabanize:

We had DOCSIS 2 cable internet (15 down, 2 up) at my parents business.

(It seems they may be treating business's differently)

It's an old plan, also with a small data cap (20gb or something)

Today a Downer tech came and replaced the modem with the Technicolor DOCSIS 3.1 modem, but left everything else the same.

I asked if the copper phone was going to VoIP. he said not yet.

He also left the old Netcomm router in place. (He said VLAN is only required for once VoIP is in place)

Also, the speeds are still 15/2. He said it's still on the same old plan with the same old static IP address. (and the same old ex-telstraclear billing system) But he of course it's capable of Gigabit with a new plan. (the gigabit modem is handicapped to 15/2 by the plan)

I do find it a bit strange/silly that they didn't do everything all at once. Essentially this means they will need to visit another time to install a new router for VoIP, and also transition to the new billing system in the future. Today's visit was very quick however. No more than 10 minutes.

I now also wonder what the dates are for Vodafone (TelstraClear) Nortel copper phone switches in Christchurch

It may be business related or the lack of T box.

This is not the process outlined by Vodafone on this topic for residential T box changes and the process all posters have previously stated occurred.

Your parents data is going to run out very quickly if they have vodafone TV at the business :-).

sleemanj

1514 posts

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#2703304 7-May-2021 11:17

I got the letter back before Easter... still not had a phone call (or email, come on, it's 2021, we can surely do email) from Vodafone "in the next 2 weeks".

Not that I'm in a hurry, but I guess maybe I better call them proactively next week myself and endure the hold to spur them into action before everything just stops working one day.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

Yabanize

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#2703314 7-May-2021 11:38

Tatou:

Your parents data is going to run out very quickly if they have vodafone TV at the business :-).

Haha, luckily they don't! I do wonder though, Vodafone TV might actually be Zero-Rated in terms of data use (for Vodafone broadband customers). On our home plan (with HFC and Vodafone TV) our usage is only 150-200GB per month, and that's with Vodafone TV every evening and sometimes during the day. We actually have a second Vodafone TV in the bedroom being used many nights too. The bitrate of an HD stream on Vodafone TV (eg TVNZ 1) is 6mb/s

We watch at least 6 hours per day which would be at least 16gb per day, 491gb per month. When actually less than half that shows up on the meter in My Vodafone. (Yes, Unlimited plans still show usage)

Apple TV

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Tatou

244 posts

Master Geek
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#2703359 7-May-2021 13:16

Yabanize:

Tatou:

Your parents data is going to run out very quickly if they have vodafone TV at the business :-).

Haha, luckily they don't! I do wonder though, Vodafone TV might actually be Zero-Rated in terms of data use (for Vodafone broadband customers). On our home plan (with HFC and Vodafone TV) our usage is only 150-200GB per month, and that's with Vodafone TV every evening and sometimes during the day. We actually have a second Vodafone TV in the bedroom being used many nights too. The bitrate of an HD stream on Vodafone TV (eg TVNZ 1) is 6mb/s

We watch at least 6 hours per day which would be at least 16gb per day, 491gb per month. When actually less than half that shows up on the meter in My Vodafone. (Yes, Unlimited plans still show usage)

A good point about the zero rating of the VTV data I had not thought of.

Is it doable to be able to separate it out from the data stream coming from the router? My ethernet cable to the VTV box is just plugged into a normal ethernet port in the router ( 1 of 4 ports).

I suppose the VTV could measure the data and inform Vodafone of the amount but for what purpose I suppose. All VTV plans have unlimited data which seems a simpler way to run it.

Must check my My Vodafone - I have rarely looked at it due to the utter confusion when trying to login and still having a Telstra-clear login as well.

Spyware

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#2703362 7-May-2021 13:28

Tatou:

I suppose the VTV could measure the data and inform Vodafone of the amount but for what purpose I suppose.

I'm sure it's not done like that.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

AnotherDummy

21 posts

Geek
+1 received by user: 4

#2705457 10-May-2021 12:49

Hi there,

Have recently received our letter advising of the TV service change. Can someone confirm that this just means a modem change and not a bigger cabling change? And that ultimately we remain on the same cable network connection but with a different plan rather than moving to a full fibre setup. Also I presume we're free to ask Vodafone to migrate us to Vodafone TV rather than require a Sky Satellite dish to be installed and wired through? We have 2 modems at the moment, on for the TV and one for internet. Do they have to remove cables from the 2nd connection or do they leave these in place (ie: do we have to decide for sure where we want the modem to go or can we swap it between either existing connection point in the future?) . We can't decide between having it closer to the TV or closer to the office (yes, we could run LAN cables or get better extenders but that will have to come later!) Does the Vodafone TV unit require a direct Ethernet connection or does it have built in wireless?

On a different note my partner is on the phone trying to get someone to look at it and confirm what we'd like, its been long time since we've needed to make contact, he's been on the phone almost 40 mins now waiting, so I guess little has changed there (been happy with the service otherwise for years). Can any of you advise if there is a better way to do this than on the phone?

Thanks in advance!

profrink

257 posts

Ultimate Geek
+1 received by user: 52

#2705481 10-May-2021 13:17

AnotherDummy:

Hi there,

Have recently received our letter advising of the TV service change. Can someone confirm that this just means a modem change and not a bigger cabling change? And that ultimately we remain on the same cable network connection but with a different plan rather than moving to a full fibre setup. Also I presume we're free to ask Vodafone to migrate us to Vodafone TV rather than require a Sky Satellite dish to be installed and wired through? We have 2 modems at the moment, on for the TV and one for internet. Do they have to remove cables from the 2nd connection or do they leave these in place (ie: do we have to decide for sure where we want the modem to go or can we swap it between either existing connection point in the future?) . We can't decide between having it closer to the TV or closer to the office (yes, we could run LAN cables or get better extenders but that will have to come later!) Does the Vodafone TV unit require a direct Ethernet connection or does it have built in wireless?

On a different note my partner is on the phone trying to get someone to look at it and confirm what we'd like, its been long time since we've needed to make contact, he's been on the phone almost 40 mins now waiting, so I guess little has changed there (been happy with the service otherwise for years). Can any of you advise if there is a better way to do this than on the phone?

Thanks in advance!

Same HFC cabling is used for your internet. It's as simple as swapping the cable modem out for a new one
The T-Box (and it's cable modem) will be removed
No cable is removed from the property. Outlets remain in-tact, they just remove the TV modem
Despite what the letter says, you just ask Vodafone to give you the like-for-like SKY packages via a Vodafone TV unit
Vodafone TV has both Ethernet and WiFi
While it's a NZ based team, the process of upgrading has been woeful in my experience. Downer however were good

Eva888

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#2705494 10-May-2021 13:33

Make sure you ask to speak to the Migration Team, or, some newbie will have you transferred to the wrong people, rinse and repeat for hours.

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Shop now for Dell laptops and other devices (affiliate link).

Tatou

244 posts

Master Geek
+1 received by user: 58

#2705558 10-May-2021 15:31

AnotherDummy:

Hi there,

Have recently received our letter advising of the TV service change. Can someone confirm that this just means a modem change and not a bigger cabling change? And that ultimately we remain on the same cable network connection but with a different plan rather than moving to a full fibre setup. Also I presume we're free to ask Vodafone to migrate us to Vodafone TV rather than require a Sky Satellite dish to be installed and wired through? We have 2 modems at the moment, on for the TV and one for internet. Do they have to remove cables from the 2nd connection or do they leave these in place (ie: do we have to decide for sure where we want the modem to go or can we swap it between either existing connection point in the future?) . We can't decide between having it closer to the TV or closer to the office (yes, we could run LAN cables or get better extenders but that will have to come later!) Does the Vodafone TV unit require a direct Ethernet connection or does it have built in wireless?

On a different note my partner is on the phone trying to get someone to look at it and confirm what we'd like, its been long time since we've needed to make contact, he's been on the phone almost 40 mins now waiting, so I guess little has changed there (been happy with the service otherwise for years). Can any of you advise if there is a better way to do this than on the phone?

Thanks in advance!

I had 2 modems - one for internet and one for T-Box. They were in separate rooms but with a connecting door. There were two cables running from the gray box outside the house. One went directly threw the wall to a cable plug on the other side- the internet modem was connected to this- and one cable went under the house and up through a small hole in the floor to the T box modem ( it was like this when we bought the house three years ago).

I had to choose where I wanted the modem and router and if I wanted it mounted directly on the wall or via a cable. I choose the internet room and a cable. The TV box had to be connected via ethernet from the router or via 5Mhz wifi from the router. (He connected it with wifi as the ethernet cable I supplied and ran to the TV room from the router location did not work but I replaced the cable later and now the TV box is running on ethernet)

He never removed the old cable to the TV room- just disconnected it from the TV modem- but I don't know whether he disabled or disconnected it in the gray box outside. You would have to check with them if you just plan to move everything to a different location at a later stage.

antonknee

1133 posts

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#2705629 10-May-2021 17:05

Yabanize:

Haha, luckily they don't! I do wonder though, Vodafone TV might actually be Zero-Rated in terms of data use (for Vodafone broadband customers). On our home plan (with HFC and Vodafone TV) our usage is only 150-200GB per month, and that's with Vodafone TV every evening and sometimes during the day. We actually have a second Vodafone TV in the bedroom being used many nights too. The bitrate of an HD stream on Vodafone TV (eg TVNZ 1) is 6mb/s

We watch at least 6 hours per day which would be at least 16gb per day, 491gb per month. When actually less than half that shows up on the meter in My Vodafone. (Yes, Unlimited plans still show usage)

I’m curious about this too, as my usage seems a lot lower than I expected including VTV. @sansom can you confirm if VTV is zero rated on Vodafone connections?

sansom

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#2705680 10-May-2021 17:28

antonknee:

Yabanize:

Haha, luckily they don't! I do wonder though, Vodafone TV might actually be Zero-Rated in terms of data use (for Vodafone broadband customers). On our home plan (with HFC and Vodafone TV) our usage is only 150-200GB per month, and that's with Vodafone TV every evening and sometimes during the day. We actually have a second Vodafone TV in the bedroom being used many nights too. The bitrate of an HD stream on Vodafone TV (eg TVNZ 1) is 6mb/s

We watch at least 6 hours per day which would be at least 16gb per day, 491gb per month. When actually less than half that shows up on the meter in My Vodafone. (Yes, Unlimited plans still show usage)

I’m curious about this too, as my usage seems a lot lower than I expected including VTV. @sansom can you confirm if VTV is zero rated on Vodafone connections?

Yes it is. But only on fixed line connections (not wireless broadband for example).

Hamish

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#2705890 11-May-2021 10:35

@samson

Greetings. Can you confirm you comments in your summary of 5 January "that our monthly price will remain the same" with the changeover from
the TBox.?

It appears that our account has increased by a considerable amount and I am unable to contact anyone to get an explanation. Any help would be appreciated.

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