Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

Forums › One NZ (including Farmside) › Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

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21 posts

Geek
+1 received by user: 4

#2709808 19-May-2021 19:09

Install happened this morning, the chap from Downer was totally awesome, really nice guy 🤩👌

I'm still at the office so haven't had a good play around yet but the Sky package was correct and the internet was humming away!

So far so good!

Tatou

244 posts

Master Geek
+1 received by user: 58

#2709818 19-May-2021 20:24

AnotherDummy:

Install happened this morning, the chap from Downer was totally awesome, really nice guy 🤩👌

I'm still at the office so haven't had a good play around yet but the Sky package was correct and the internet was humming away!

So far so good!

I found the Downer people great.

Good luck with the billing

NickR1

92 posts

Master Geek
+1 received by user: 114

One NZ

#2709956 20-May-2021 07:13

Tatou:

An unexplained "price adjustment" - to which GST is added - in my April bill

Price Adjustment 20 Apr 1 $0.86 $0.86

Hi,

You can find more information about this here - https://www.vodafone.co.nz/priceadjustment/

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#2710419 21-May-2021 00:30

I just got another letter (first was just before Easter), again promising a call in the next 2 weeks.

Doesn't say "we tried and couldn't get you" or anything, it has a correct phone number, just that they will call
"in the next two weeks", just like the last time.

Even if they did try and didn't get an answer, they have my email address, I know they can email me, because they have no problem telling me that "you've reached your data allowance".

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#2710786 21-May-2021 13:31

How is your VTV performing.?

Our TBox was replaced at the beginning of April.

Since then we have had one Internet Outage and have had to reboot the unit on three occasions.

I hope we are not going to experience the TBox problems we had in the early days. Perhaps we have just been unlucky.?

Tatou

244 posts

Master Geek
+1 received by user: 58

#2710856 21-May-2021 14:34

Fog:

How is your VTV performing.?

Our TBox was replaced at the beginning of April.

Since then we have had one Internet Outage and have had to reboot the unit on three occasions.

I hope we are not going to experience the TBox problems we had in the early days. Perhaps we have just been unlucky.?

Ours has been solid. No reboot needed. On ethernet rather than Wi-fi.

I am in Karori not far from Library.

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Fog

378 posts

Ultimate Geek
+1 received by user: 30

#2710872 21-May-2021 15:17

Tatou:

Fog:

How is your VTV performing.?

Our TBox was replaced at the beginning of April.

Since then we have had one Internet Outage and have had to reboot the unit on three occasions.

I hope we are not going to experience the TBox problems we had in the early days. Perhaps we have just been unlucky.?

Ours has been solid. No reboot needed. On ethernet rather than Wi-fi.

I am in Karori not far from Library.

That is interesting. We are also on ethernet but in Kapiti so perhaps that has something to do with it.
It is unfortunate because the TBox was excellent the last few years and never missed a beat. It may settle down.

WyleECoyoteNZ

1055 posts

Uber Geek
+1 received by user: 372

#2711330 22-May-2021 14:26

Hi All,

I had my transition from T-Box to VTV this morning, and pleased to report all went smoothly.

The Downer Tech was booked for Today (Saturday 22nd May) with a 8:30a.m. time slot. I received a call from the Tech shortly after 8:30, and he advised he'd be on site in 20 minutes, in fact, he was on site within that time frame.

Before the installation he confirmed the location of the T-Box and old router, both in the same room. I asked for the main router and modem which were located by my desktop PC to be relocated to be by the TV, and then for a ethernet cable to be run under the house from where the TV is located to my PC, which the Tech accommodated.

All in, the Tech was on site for probably around 1 1/2 hours.

I have as my package VTV with Sky Starter, Entertainment and Sports with the HFC Max unlimited broadband. I also had a landline phone, but asked for this not to be installed as VOIP, as I no longer wanted a landline.

I'm pleased to report that at the end of the installation all services are installed and working. On first glance, the VTV picture quality looks better than that of the old T Box. The picture does start as a low resolution image to begin with, but after a few seconds the image transitions to a HD image.

Only 1 question I have is with the HFC Max plan, what Up and Down speeds should I get? I ran a Vodafone Speedtest earlier and saw 378Mbps down and 102Mbps up.

Newtown

141 posts

Master Geek
+1 received by user: 60

ID Verified

#2711351 22-May-2021 15:40

Newtown:
Before the upgrade, I'd get 50/2 on Speedtest. Now, I reach up to 930/100 on Ethernet and while Wifi fluctuates I managed to squeeze out 530/95 on an iPhone 12.

@WyleECoyoteNZ – I reported this speed when I was upgraded. I reached the max speed when connected to the UltraHub via Ethernet.

Eva888

2762 posts

Uber Geek
+1 received by user: 2427

Lifetime subscriber

#2712164 24-May-2021 12:20

Got my first bill today. What a shock! Nothing like what was quoted. Impossible to understand any of it. No clear indication of what was originally quoted by the team even with all the discounts and credits they seem to pile on and off ad nauseum.

Ultra fast HFC appears as being charged $93.04 which is way above what was quoted and approx the cost of Fibre. I’ve got mobile discounts when I don’t even have mobile with VF so I guess when that’s adjusted it will be even more. Friends also telling me their VF bill is slowly climbing up from the original.

Why can’t Vodafone have clear and simple billing, or is it a ploy to frustrate you so much that you simply give up and pay over for some peace? .

I just want a bill that says from Jan to Feb...you are charged $ for broadband $ for phone $ for Sky = Total $$$ to pay. How hard is it to send out a simple a clear account? Please don’t tell me it’s a first account and that’s why it’s confusing, because all past bills were just as convoluted.

I’ve now totally lost patience with all this mucking around for months and time wasted.

Linux

12182 posts

Uber Geek
+1 received by user: 8476

Trusted

Lifetime subscriber

#2712277 24-May-2021 14:27

@EVA888 The first bill will always looks messy due to one months charges in advance and part month charges, Nothing you can do about this! You have to live with it

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antonknee

1133 posts

Uber Geek
+1 received by user: 1145

#2712280 24-May-2021 14:49

Eva888: Got my first bill today. What a shock! Nothing like what was quoted. Impossible to understand any of it. No clear indication of what was originally quoted by the team even with all the discounts and credits they seem to pile on and off ad nauseum.

Ultra fast HFC appears as being charged $93.04 which is way above what was quoted and approx the cost of Fibre. I’ve got mobile discounts when I don’t even have mobile with VF so I guess when that’s adjusted it will be even more. Friends also telling me their VF bill is slowly climbing up from the original.

Why can’t Vodafone have clear and simple billing, or is it a ploy to frustrate you so much that you simply give up and pay over for some peace? .

I just want a bill that says from Jan to Feb...you are charged $ for broadband $ for phone $ for Sky = Total $$$ to pay. How hard is it to send out a simple a clear account? Please don’t tell me it’s a first account and that’s why it’s confusing, because all past bills were just as convoluted.

I’ve now totally lost patience with all this mucking around for months and time wasted.

Interesting... is your bottom line total more or less than you were expecting for nearly 2 months of service?

$93.04 excl GST plus the $0.86 price adjustment = $109 which is the full price of the service, then your discounts/credits come off of that. Seems about right, but obviously I have no idea what you were paying before/expecting to pay.

It appears VF are by default including the $10 mobile discount to reach the end quoted price which is weird but ultimately not that important. Be more interesting to know what happens if you did then get a VF mobile and become eligible for that discount...

WyleECoyoteNZ

1055 posts

Uber Geek
+1 received by user: 372

#2712598 24-May-2021 20:01

WyleECoyoteNZ:

Hi All,

I had my transition from T-Box to VTV this morning, and pleased to report all went smoothly.

The Downer Tech was booked for Today (Saturday 22nd May) with a 8:30a.m. time slot. I received a call from the Tech shortly after 8:30, and he advised he'd be on site in 20 minutes, in fact, he was on site within that time frame.

Before the installation he confirmed the location of the T-Box and old router, both in the same room. I asked for the main router and modem which were located by my desktop PC to be relocated to be by the TV, and then for a ethernet cable to be run under the house from where the TV is located to my PC, which the Tech accommodated.

All in, the Tech was on site for probably around 1 1/2 hours.

I have as my package VTV with Sky Starter, Entertainment and Sports with the HFC Max unlimited broadband. I also had a landline phone, but asked for this not to be installed as VOIP, as I no longer wanted a landline.

I'm pleased to report that at the end of the installation all services are installed and working. On first glance, the VTV picture quality looks better than that of the old T Box. The picture does start as a low resolution image to begin with, but after a few seconds the image transitions to a HD image.

Only 1 question I have is with the HFC Max plan, what Up and Down speeds should I get? I ran a Vodafone Speedtest earlier and saw 378Mbps down and 102Mbps up.

Just an update on Speed. This is from yesterday around 4:30p.m.

And this from around 7:20 p.m. today

Both reading have been taken from a Ethernet connected PC.

Has anyone else had this slower speed ? I'm supposed to be on the HFC Ultra Max 1000 pplan.

Eva888

2762 posts

Uber Geek
+1 received by user: 2427

Lifetime subscriber

#2712602 24-May-2021 20:10

My total was more than what I was expecting and what was quoted, still trying to figure it out as the billing dates have also been changed. Will speak to someone tomorrow.

Checking with a friend's VF account and I see her billing looks entirely different to mine and quite easy to understand, therefore I suspect they have simplified the newer accounts moving forward, which is a relief.
I was tempted to post a shot of mine but decided not to.

Eva888

2762 posts

Uber Geek
+1 received by user: 2427

Lifetime subscriber

#2712837 25-May-2021 12:50

Happy to say everything is now sorted, many thanks to @NickR1 who assisted since March with the whole complicated in my case process. It wouldn’t have happened without the contact in GZ.

I am loving my VTV and so glad I stuck it out and chose it over the Sky option. I believe the new accounts are also simpler to understand.

A lot of negative stuff has been said about Vodafone but they have been more than helpful towards me and you get the sense they are really trying hard to please. Those I’ve dealt with have been polite and professional.

One happy Vodafone customer here now.

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