[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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501 posts

Ultimate Geek

#553576 4-Dec-2011 16:48

Talkiet:
adrianj:
dets00b: So when the motorway is congested with cars im going to request compensation from the council for wasting my time , or maybe demand a discount on petrol prices for the extra fuel i used. Because they couldn't provide enough lanes for me to drive at the speed i wanted.

don't be faclie. if you're going to use an analogy, use one that actually compares properly
[snip]

It's quite a reasonable analogy.

If you want your [journey/download] to go as fast as possible, then [LandTransport/TelstraClear] should build [roading networks/data networks] able to handle the peak load of [traffic/traffic] regardless of the number of [cars/people downloading stuff] trying to use it at the same time.

Clearly, no-one expects roading networks to be built to handle absolute peak demand, so why expect data networks to be built that way? Note, if you're an experienced network designer familiar with cost contributors at a Telco level, feel free to offer specifics about how you could build their network heaps better for half the price)

Cheers - N

If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

Talkiet

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#553578 4-Dec-2011 16:52

Teeps: [snip]
If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

Fuel is closer to electricity - it's the lack of roads having tolls (generally) which breaks the analogy slightly. In any case, tough. Just consider it's a Sunday in parts of the country, with people taking pointless trips to do nothing (Like I just did for 90 minutes to enjoy the sun) or holiday periods, when people clog up the roads with their pointless holidays.

You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

MikeB4

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#553579 4-Dec-2011 16:56

Talkiet:
KiwiNZ: [snip]
Don't give me TOC rubbish. Telstraclear has screwed up and I will asking for a credit this week end as the have not met published service.

detsoob was a bit foolish to list the actual terms and conditions you signed up to when you ordered the service, because clearly almost everyone expects _FAR_ better performance than they actually pay for.

You however are very foolish to suggest they haven't met "published service" when in fact I _strongly_ suspect IF there are ANY published service specifications, they will have met them.

I am completely open to being proved wrong, so if in your contract, or the terms and conditions you have with TCL, you actually do have specified service performance specifications, GO RIGHT AHEAD and provide a link to them here.

We're all waiting.

Cheers - N

You are right , it was foolish of me to expect a Telco to act with integrity and honesty. The IT /Telecommunications sectors are some of worst for meeting service promises and quality assurance and I am a 25 year IT veteran.

The following is from the TelstraClear web site ...

"TelstraClear Cable Broadband Internet is the ultimate internet experience! It gives you faster than ever downloads, with no waiting.

It is speedy enough for online gaming, audio, movie and video streaming and does not tie up your phone line. You can do it all with any of our affordable broadband plans.Recommended if you want:

An affordable broadband internet plan

Always-on connectivity to the internet with speeds significantly faster than dial up

Faster than ever downloads

To use the internet and phone line at the same time

To use for online gaming, audio, movie and video streaming

adrianj

43 posts

Geek

#553580 4-Dec-2011 16:57

Talkiet:
Teeps: [snip]
If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

Fuel is closer to electricity - it's the lack of roads having tolls (generally) which breaks the analogy slightly. In any case, tough. Just consider it's a Sunday in parts of the country, with people taking pointless trips to do nothing (Like I just did for 90 minutes to enjoy the sun) or holiday periods, when people clog up the roads with their pointless holidays.

You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

Cheers - N

tough?!? Tough!!!!

seriously fella, pi$$ off. Let me come along and take away a service you pay for and not give two hoots about your issues without it.

you must work for TC faults line with an attitude like that - either that or you're a wind up merchant

Talkiet

4792 posts

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#553581 4-Dec-2011 16:58

KiwiNZ:[snip]

You are right , it was foolish of me to expect a Telco to act with integrity and honesty. The IT /Telecommunications sectors are some of worst for meeting service promises and quality assurance and I am a 25 year IT veteran.

The following is from the TelstraClear web site ...

"TelstraClear Cable Broadband Internet is the ultimate internet experience! It gives you faster than ever downloads, with no waiting.

It is speedy enough for online gaming, audio, movie and video streaming and does not tie up your phone line. You can do it all with any of our affordable broadband plans.Recommended if you want:An affordable broadband internet planAlways-on connectivity to the internet with speeds significantly faster than dial upFaster than ever downloadsTo use the internet and phone line at the same timeTo use for online gaming, audio, movie and video streaming

Thats. Not. A. Service. Performance. Specification.

IT != Telco

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

MikeB4

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#553582 4-Dec-2011 16:59

Talkiet:
Teeps: [snip]
If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

Fuel is closer to electricity - it's the lack of roads having tolls (generally) which breaks the analogy slightly. In any case, tough. Just consider it's a Sunday in parts of the country, with people taking pointless trips to do nothing (Like I just did for 90 minutes to enjoy the sun) or holiday periods, when people clog up the roads with their pointless holidays.

You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

Cheers - N

If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

CruciasNZ

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#553583 4-Dec-2011 16:59

My Xbox won't stay connected to Live today even though I am not on Telstra. Considering I only got BF3 on Friday night this has totally rained on my parade

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MikeB4

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#553585 4-Dec-2011 17:01

Talkiet:
KiwiNZ:[snip]

You are right , it was foolish of me to expect a Telco to act with integrity and honesty. The IT /Telecommunications sectors are some of worst for meeting service promises and quality assurance and I am a 25 year IT veteran.

The following is from the TelstraClear web site ...

"TelstraClear Cable Broadband Internet is the ultimate internet experience! It gives you faster than ever downloads, with no waiting.

It is speedy enough for online gaming, audio, movie and video streaming and does not tie up your phone line. You can do it all with any of our affordable broadband plans.Recommended if you want:An affordable broadband internet planAlways-on connectivity to the internet with speeds significantly faster than dial upFaster than ever downloadsTo use the internet and phone line at the same timeTo use for online gaming, audio, movie and video streaming

Thats. Not. A. Service. Performance. Specification.

IT != Telco

Cheers - N

IT != Telco you maybe right here IT has much higher standards and ethics than Teleco.

quickymart

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#553586 4-Dec-2011 17:02

That's marketing text right there: I think you'll find it doesn't form your terms of service. As I said before - it's a "best effort" basis.

Talkiet

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#553587 4-Dec-2011 17:03

adrianj: [snip]
tough?!? Tough!!!!

seriously fella, pi$$ off. Let me come along and take away a service you pay for and not give two hoots about your issues without it.

you must work for TC faults line with an attitude like that - either that or you're a wind up merchant

The 'tough' was in relation to the lack of perfection of the analogy.

Let's recap.

For 2 days out of 30, some customers haven't been able to get the same performance as they are used to, while many haven't noticed a difference. However all customers are allowed to download as much as they like over the weekend.

They didn't take away the service you paid for. Many many people will have got huge value from the weekend and I fully acknowledge it's had performance impacts on some.

Your insult towards TC helpdesk staff isn't appreciated. The insult to me flows off my back like a thousand tiny IP packets.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Morph

190 posts

Master Geek
Inactive user

#553589 4-Dec-2011 17:03

adrianj:
Talkiet:
Teeps: [snip]
If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

Fuel is closer to electricity - it's the lack of roads having tolls (generally) which breaks the analogy slightly. In any case, tough. Just consider it's a Sunday in parts of the country, with people taking pointless trips to do nothing (Like I just did for 90 minutes to enjoy the sun) or holiday periods, when people clog up the roads with their pointless holidays.

You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

Cheers - N

tough?!? Tough!!!!

seriously fella, pi$$ off. Let me come along and take away a service you pay for and not give two hoots about your issues without it.

you must work for TC faults line with an attitude like that - either that or you're a wind up merchant

If you see and actually look carefully he actually works for Telecom , You sir are a fool and obviously don't read what he is saying , I think its pretty much spot on.

This picture made me laugh

And honestly hope your not one of those people that think by yelling at someone in the faults or sales or customer care team is the right way to fix things?

Speeds aint been the best as they normally have , They gave everyone prior notice so either make the most of it or stop bleeting.

Talkiet

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#553590 4-Dec-2011 17:04

KiwiNZ: [snip]If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

I think you'll find that't not how the law works, plus the ISPs have _no idea_ whether any particular traffic is infringing on copyright or not.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Teeps

501 posts

Ultimate Geek

#553591 4-Dec-2011 17:04

Talkiet:You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

To be brutally honest yes, I do think people should be able to use a service they pay for (I pay for 60GB per month that I do not use fully and wasn't going to change my use this weekend) before others get a chance of using something they don't pay for!

freitasm

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#553592 4-Dec-2011 17:08

Teeps: If 'LandTransport' said that people wouldn't have to pay fuel charges for driving on the roads from 1800 on a Friday evening to midnight on Sunday and the roads were full of people just driving up and down for no real reason apart from the fact that they could do it for free, and you had a journey you wanted to do but couldn't get there because the roads were full of people just driving up and down and those roads weren't capable of accepting this unusual use, I think you would have a right to complain!

ROFL at comparison. Very entertaining ;)

MikeB4

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#553595 4-Dec-2011 17:09

Talkiet:
KiwiNZ: [snip]If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

I think you'll find that't not how the law works, plus the ISPs have _no idea_ whether any particular traffic is infringing on copyright or not.

Cheers - N

Good lord pedantic much

It is the spirit I am talking about, me thinks you are deliberately trying to wind up a competitors customers.
That will not make Telecom look good, the opposite infact.

What was I saying about ethics ?

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