Argh Vodafone why you make this so hard.

Still no call from them.  My cable net is now dead it seems.

Give in and call the number again (I called earlier in the month and I thought I left a message, but no call back), it's gets me a "PSTN Closure Team", oh it's after hours, but leave a message... nope, click, just hangs up.

Dammit Vodafone EMAIL ME you have my EMAIL ADDRESS it is 2021 not 1921 we shouldn't have to try and play phone tag just to get this sorted out.

/ Grump

/ Lucky for 4G.

sleemanj:

 

Argh Vodafone why you make this so hard.

 

Still no call from them.  My cable net is now dead it seems.

 

Give in and call the number again (I called earlier in the month and I thought I left a message, but no call back), it's gets me a "PSTN Closure Team", oh it's after hours, but leave a message... nope, click, just hangs up.

 

Dammit Vodafone EMAIL ME you have my EMAIL ADDRESS it is 2021 not 1921 we shouldn't have to try and play phone tag just to get this sorted out.

 

/ Grump

 

/ Lucky for 4G.

 

Hi @sleemanj, apologies that you've not received any response.   The PSTN Closure Team is very unlikely to know anything about the Tbox cable TV closure as they are dealing with the voice switch closures.  

Also, your cable should not be dead yet.. the modem authentication certificates on the Tbox modems (and for the handful of customers still using DOCSIS 2.0 for their broadband) expire on 10 July. So it should still be working.  If it's not working you should raise a fault with us.

In terms of DOCSIS2.0/Tbox upgrades, if you DM me your email address I'll make sure the TV team email you next week.  

sansom: The PSTN Closure Team is very unlikely to know anything about the Tbox cable TV closure as they are dealing with the voice switch closures. 

 

(...)

 

Also, your cable should not be dead yet.. (...) 10 July. 

 

The number on the letter (0800 776 235) is what got me to the answering message saying it was the PSTN Closure Team (which just cuts off before allowing you to leave a message).

Thanks for putting a date on it until now it's just been very hand-wavey so you never know "is this it" or "is this a fault".

It started working again the next day.

In terms of DOCSIS2.0/Tbox upgrades, if you DM me your email address I'll make sure the TV team email you next week.  

Thanks will do.

TBox replacement.

Did your monthly account increase with the change to VTV. I understood from Hamish Samson that it would remain about the same, or perhaps be a little
lower, yet mine has increased when I view the second account. (The original account was impossible to follow.) I wonder if others have had the same experience.?

Middy: I didn’t end up swapping over. Migration team said I had to lock into a 12 month contract and I wasn’t willing to. Will go with streaming live from smart hub. Easy way to save $700 yr

Much in the same boat.. talked to Sansom, who kicked things off.. Nek minute we're apparently on a 12 month contract, with an UltraHub we don't need or want delivered before we've even agreed to anything.. I replied to the "Thanks for renewing your plan" message saying "No smeg off" but it looks like that's a blackhole of no reply, also messaged Hamish but he seems to be MIA again so I'm trying to mentally prepare myself for the pain and misery which is contacting customer support.

Suffice to say neither SWMBO or myself are amused.

Eva888: @Fog I’ve only had one account since migration and it was impossible to understand as you say but they assured me this months would be what I was originally quoted which was a few dollars less than I was paying, not more. Will see when the second account arrives. Find your original email with the quoted price and compare.

Lias:

 

Much in the same boat.. talked to Sansom, who kicked things off.. Nek minute we're apparently on a 12 month contract, with an UltraHub we don't need or want delivered before we've even agreed to anything.. I replied to the "Thanks for renewing your plan" message saying "No smeg off" but it looks like that's a blackhole of no reply, also messaged Hamish but he seems to be MIA again so I'm trying to mentally prepare myself for the pain and misery which is contacting customer support.

 

Suffice to say neither SWMBO or myself are amused.

 

Lias:

 

Much in the same boat.. talked to Sansom, who kicked things off.. Nek minute we're apparently on a 12 month contract, with an UltraHub we don't need or want delivered before we've even agreed to anything.. I replied to the "Thanks for renewing your plan" message saying "No smeg off" but it looks like that's a blackhole of no reply, also messaged Hamish but he seems to be MIA again so I'm trying to mentally prepare myself for the pain and misery which is contacting customer support.

 

Suffice to say neither SWMBO or myself are amused.

 

Hi @Lias, the last message I have in my GZ messages from you was on 2 June?  And that ended by you saying the wife was happy?!   Sorry if I misunderstood or didn't receive a subsequent message.  Please resend and I'll take a look.

Given the actual Tbox & DOCSIS 2.0 closure date of 10 July I will monitor this Geekzone thread and messages more regularly over the coming 4 weeks. 

Hate to say it, but it sounds like the left hand doesn't know what the right hand is doing with this process. For a start, the phone number on the letter should send you to the correct department, not some unrelated area.

Just out of interest, with all the spectrum on the cable being freed up with DOCSIS 2.0, 3.0 and Digital TV being withdrawn, is there any talk of upgrading to DOCSIS 4.0 ?

@sansom

Greetings and pleased to see you are still able to help people. I am having a terrible time trying to sort out my problem.

I have never received an email with a quote from Vodafone and instead of contacting me they have came up with a charge that I never saw or agreed to.

Although you advised that charges would be the same or perhaps a little lower, mine are several dollars higher than I had been paying for years.

They keep telling me it will be sorted and that they will ring me but I never hear from them. How can I get some satisfaction.?