no mms no pxt aaarrgh!!!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › no mms no pxt aaarrgh!!!

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8 posts

Wannabe Geek

#111740 19-Feb-2008 23:44

If the dealer's simcard worked in your phone, then your account is probably not provisioned for sending and receiving pxt messages. Please call 777 to check if your account has the live apn; and to check if mms is enabled in pxt admin

johnr

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#111760 20-Feb-2008 07:31

since1961:
If the?dealer's simcard worked in your phone, then?your account is probably not provisioned for?sending and receiving?pxt messages.? Please call 777 to check if your account has the live?and unverified apn; and to check if?mms is enabled in the?mmsc (backend).

as advised before you dont need the unverified apn for pxt.

jjj666

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#112031 21-Feb-2008 10:44

cheers johnr! sometimes the smallest problems are the hardest to fix!! or vice versa!!great help!problem solved!thanx again!

freitasm

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#112034 21-Feb-2008 10:50

It would be good to have an explanation here so people who followed the discussion can learn from this.

johnr

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#112039 21-Feb-2008 11:22

MSISDN needed to loaded onto MMSC

freitasm

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#112042 21-Feb-2008 11:27

Well done. Now, why is that Vodafone customer services couldn't help?

paradoxsm

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#112060 21-Feb-2008 12:28

Because Johnr is the miracle techincal man! Interesting that the number was not loaded on the mms server?

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jjj666

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#112089 21-Feb-2008 15:16

sorry, and thanx to everyone else who chipped in with their advice!!mucho gracios!!!!

freitasm

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#112132 21-Feb-2008 20:02

paradoxsm: that the number was not loaded on the mms server?

Exactly. So here are my questions:

- Why the Vodafone store person said "this is normal with SIM cards in parallel imported handsets", when clearly the person didn't spend any time trying to find the problem?

- Why the Vodafone CSRs could not follow some standard flow (which they seem to be so used to do when providing canned responses) and check the account is properly provisioned, the MSISDN is correctly loaded in all servers, etc?

- Why Vodafone seems to always shift the blame to parallel imported handsets when sometimes it's their own systems not working properly?

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#112144 21-Feb-2008 20:35

freitasm:
- Why the Vodafone CSRs could not follow some standard flow (which they seem to be so used to do when providing canned responses) and check the account is properly provisioned, the MSISDN is correctly loaded in all servers, etc?

- Why Vodafone seems to always shift the blame to parallel imported handsets when sometimes it's their own systems not working properly?

Exactly, its not as if its difficult to check....

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#112148 21-Feb-2008 20:59

because vf csr's are there, hired to make them more money, they haven't got a clue how to fix problems. on several occasions they have disappointed me in their troubleshooting algorithms.

elz

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Wannabe Geek

#117359 18-Mar-2008 18:39

Hi there just to let you know i've been having the same problems with my phone. I inserted my sim into the exact same phone that someone else owned and it still wouldn't mms or anything but when they put their sim in mine or theirs it worked. I just rang vodafone who were fairly helpful even though it is a parallel import and they are going to go to the technical department to double check that my sim is configured properly for mms. once I get a text i have to turn my phone off and on and see if it works so i will keep you posted as to if it does or not

jjj666

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#117366 18-Mar-2008 19:01

well if you look back to an earlier posting you will see that my problem was actually solved thanx to the help of johnr.it wasnt the handset or the sim but the actual account.someone had forgotten to activate something they should of!very simple fix!ring them and ask!!

ninjabear

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Inactive user

#117383 18-Mar-2008 20:10

I remember I had this problem where it was vodafone's end that I couldn't pxt.

They fixed it within 5 minutes though....

It was some configurations on their end that I couldn't pxt or use gprs

since1961

8 posts

Wannabe Geek

#117442 19-Mar-2008 01:52

Hi.

With regards to Vodafone processes, the rep needs to check if the live apn is in Siebel and if pxt is enabled in pxt admin.

If the customer's mobile number is not found in pxt admin, the rep needs to escalate the fault to the next level support team to have the number added in the MMSC.

Access to the MMSC is restricted as one false move could take down the entire pxt service.

Once the live apn and pxt is provisioned and enabled on a customer's account, the user can send and receive pxts from any phone providing the settings in the handset are correct.

To check the settings, go to either wireless.vodafone.co.nz or to the point of purchase.

Vodafone New Zealand does not support overseas or parallel imported handsets full stop as the handsets have not been officially tested and approved for use on the Vodafone New Zealand network.

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