Digital Mobile, iPhone and refunds

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355 posts

Ultimate Geek

#164296 14-Sep-2008 01:38

Haha, I'd keep that card in a safe place!

iMod

12 posts

Geek

#165695 19-Sep-2008 18:37

Sounds like you need to speak to iGod, didnt you sign off on those third party requirements on purchase of your iPhone. It clearly states that the phone is inspected for repair in ALL circumstances.

Check out that other guy who cant even get one prepay, and omg then your one buggers out completely.

Hard out. Good Consumer you did what they told you too. lol

raab

262 posts

Ultimate Geek
Inactive user

#165712 19-Sep-2008 20:23

Just an update, after two weeks use the 3rd iPhone developed a stuck pixel which is enough to piss me off. So I've taken it back for yet another replacement.

There's no fine print, and nothing to sign, when you buy the phone outright.

Geektastic

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#165730 19-Sep-2008 22:22

Hmm. I hear Nokia calling me home.....

erickelly21

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Wannabe Geek

#166052 21-Sep-2008 16:12

You would have had to sign the Apple terms of use when you purchased the phone. If you didnt you could probably say something because Apple states that if you do not agree with the terms and conditions you can get your money back. And if you have signed anything you havent agreed to it.

There isnt an OBF period for iphones and even if you buy the phone and u take it out and its stuffed you still have to send it to repair even if its just two minutes after u bought it. Pretty weird eh

raytaylor

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#166134 22-Sep-2008 00:16

To Fair Go we must Go

Unfortunatly most of the new low margin electronic toys are getting like this. Ipods, playstations / xboxes, cellphones all seem to have an annoying return / repair system in place.

Noel Leemings auctually ask you for a $60 bond to send your phone away for repair.
$60 is not something that your average high school or uni student can part with for 2 weeks :-|

Seriously - My ex girlfriend had this problem. I bought her a cellphone - an expensive nokia of about $600. Found it had videos of the Noel Leeming staff playing handball in the aisles of the Napier store so she deleted them without thinking much of it, untill after about a day she noticed that the phone kept thinking that a headset was plugged in and wouldnt make any sounds or calls were silent. She took it back for them to replace and they wanted to send it away for repair and wouldnt unless I paid them $60 for the bond. Boy was I angry. Manager wouldnt do anything.

I happened to be a salesman at retravision down the road and at the next telecom product training event where they put on a show and supply vast quantities of alcohol, and during one of the games / segments i was asked about a bad expierence with a cellphone sale so I got the manager from noel leeming to stand up and put the spotlight on her, and told everyone the story. Was awesome.

Ray Taylor

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richms

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#166301 22-Sep-2008 16:18

This is one of the cases where paying by creditcard can really pay off, just charge it back and then go buy another one somewhere else, and leave it to be sorted between the card issuer and the retailer. They will usually send you a courier bag to return the dud item in. In the case where I charged back a faulty CD they didnt even bother.

Richard rich.ms

heavenlywild

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#166306 22-Sep-2008 16:33

richms: This is one of the cases where paying by creditcard can really pay off, just charge it back and then go buy another one somewhere else, and leave it to be sorted between the card issuer and the retailer. They will usually send you a courier bag to return the dud item in. In the case where I charged back a faulty CD they didnt even bother.

Really? Would the credit card company need some kind of evidence that you have returned the goods? Is it even legal to just reverse the charges and bypass the entire "retailer's right to repair goods in reasonable time"?

alasta

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#166310 22-Sep-2008 16:40

heavenly_wild: Really?? Would the credit card company need some kind of evidence that you have returned the goods?? Is it even legal to just reverse the charges and bypass the entire "retailer's right to repair goods in reasonable time"?

The credit card issuer basically acts as a mediator. The cardholder applies for the charges to be reversed, the card issuer contacts the merchant to get their side of the story and the charges are then reversed if it cannot be reasonably established that the cardholder is liable for the charge.

If the charge were reversed then the merchant could then take action against the cardholder to recover the funds, but they would be on shaky ground if there were some dispute over the delivery or quality of the goods.

richms

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#166311 22-Sep-2008 16:41

Seems to be fine, I have only done it on small value items myself ($60 was the most expensive) and they collected that item at their cost (the retailers).

Richard rich.ms

SnowWookie

24 posts

Geek

#168795 3-Oct-2008 12:37

Geektastic: Hmm. I hear Nokia calling me home.....

Just so you know, you will have the exact same issues with nokia. I bought a 6288 from first mobile and was told the exact same thing after the phone failed. I had to get it repaired 3 times before they'd give me a new one (even though the same fault appeared almost immeadiately after repair).

Due to the lax laws in NZ and the lack of competition between telcos, you will get crap customer service no matter what. In that spirit, I've decided to buy an iphone when my contract is up for renewal. May as well have crapservice on a geek toy instead of crap service on a boring phone...

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Geektastic

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#168803 3-Oct-2008 13:02

Hm. That's no good; I wonder why the laws are not so strong here when in other areas they are? The international differences are interesting too. In the UK (for example), if a shop incorrectly prices an item (ie 99 pence instead of 99 pounds) and you take it to the till they are obligated to sell it to you at that price unless they have grounds to believe that you swapped the price fraudulently. Here in NZ they just tell you it was a mistake!
I would have thought that a $1000 phone that does not work out of the box is not fit for purpose under the CGA though? Surely anyone buying a brand new product has a right to expect that it will be undamaged and correctly functioning when it comes out of the box? To insist on repairing it rather than replacing it indicates firstly that the law needs clarification and secondly that the organisation responsible (VF or Apple) is being somewhat cavalier to say the least.

SnowWookie

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Geek

#168816 3-Oct-2008 13:49

Geektastic: ...
To insist on repairing it rather than replacing it indicates firstly that the law needs clarification and secondly that the organisation responsible (VF or Apple) is being somewhat cavalier to say the least.

Actually neither Vodafone nor Apple is responsible. The contract is with the shop where the item was purchased.

Geektastic

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#168827 3-Oct-2008 14:45

SnowWookie:
Geektastic: ...
To insist on repairing it rather than replacing it indicates firstly that the law needs clarification and secondly that the organisation responsible (VF or Apple) is being somewhat cavalier to say the least.

Actually neither Vodafone nor Apple is responsible. The contract is with the shop where the item was purchased.

So if it is a VF store, is that VF or the store owner who ought to be responsible? And what would happen if it was the latter and they simply replaced every iPhone (or other phone) that failed OOB and sent them all back?!

SnowWookie

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Geek

#168828 3-Oct-2008 14:51

Geektastic:
SnowWookie:
Geektastic: ...
To insist on repairing it rather than replacing it indicates firstly that the law needs clarification and secondly that the organisation responsible (VF or Apple) is being somewhat cavalier to say the least.

Actually neither Vodafone nor Apple is responsible. The contract is with the shop where the item was purchased.

So if it is a VF store, is that VF or the store owner who ought to be responsible? And what would happen if it was the latter and they simply replaced every iPhone (or other phone) that failed OOB and sent them all back?!

IANAL, but if it's actually a VF store (as opposed to a First Mobile, Digitial Mobile, etc) VF would be responsible.

If the local store manager replaced the phone, that would be a matter between Vodafone and the store owner (or even between the manufacturer and Vodafone).

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