Kapiti Cable Congestion?

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#1249008 1-Mar-2015 20:17

mattbush:
langers1972: OMG it's horrible tonight, like being on dialup

Can't even connect to VF's own speed test...

VF cable speed test and login were down for several hours on 27 Feb.

Sideface

mattbush

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#1252621 7-Mar-2015 11:40

Any progress on this congestion issue as I cannot get a response from email?

cheers

Mattmannz

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#1252657 7-Mar-2015 12:48

Last night was pretty bad. SD was stuttering on Netflix.

Nish

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#1252942 7-Mar-2015 20:18

I was down to dial up speeds earlier today so decided to call the helpdesk and see if they could maybe help but 2.5hours on hold later (the message said ~45 minutes of wait time), I was just hung up on. At this point the speedtests were up around the 30 - 40 mark so I really could not be bothered calling back again and being put back on hold. Rather disappointed.

Last test done 5 minutes ago shows (I am on the 130down/10up plan):
Download Speed: 23597 kbps (2949.6 KB/sec transfer rate)
Upload Speed: 10026 kbps (1253.3 KB/sec transfer rate)

I did log a ticket a few days ago when things were pretty bad and got a ref number - T10945141 in case someone from VF wants to look at it.

quickymart

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#1252984 7-Mar-2015 20:35

You got dialup speeds on cable? Seriously? Do you have a speedtest result to prove this?

Nish

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#1252992 7-Mar-2015 20:51

No screenshot but it was why I tried to call their tech support. Regardless, under 1Mbps is not fun, upload was fine at 10Mbps.

Although this was immediately after the massive downpour we had after midday today, not sure whether it was a mere coincidence?

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Jase2985

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#1252995 7-Mar-2015 20:56

Nish: No screenshot but it was why I tried to call their tech support. Regardless, under 1Mbps is not fun, upload was fine at 10Mbps.

Although this was immediately after the massive downpour we had after midday today, not sure whether it was a mere coincidence?

thats no where near dial up speed

and still better than about 5% of New Zealand during peak hours

mattbush

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#1253063 7-Mar-2015 22:16

Jase2985:
Nish: No screenshot but it was why I tried to call their tech support. Regardless, under 1Mbps is not fun, upload was fine at 10Mbps.

Although this was immediately after the massive downpour we had after midday today, not sure whether it was a mere coincidence?

thats no where near dial up speed

and still better than about 5% of New Zealand during peak hours

You seem to be away with the fairies....
The point is we are paying for 100/10 and getting under 50/10 most nights....they wont respond to us (other than JohnR) and some have even tried changing to VDSL..but they dont respond.

Do you think waiting on the end of a phone for 2 hours is a respectable help desk in 2015?

So yes, out broadband is still truly usable and we do know its a known issue, but we have no timeframe.

If you want speedtests scroll backwards or

Last Result:
Download Speed: 29473 kbps (3684.1 KB/sec transfer rate)
Upload Speed: 10017 kbps (1252.1 KB/sec transfer rate)
3/7/2015, 10:17:19 PM

quickymart

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#1253074 7-Mar-2015 23:15

mattbush: You seem to be away with the fairies....
The point is we are paying for 100/10 and getting under 50/10 most nights....

Remember, you are on a "best effort service" - but you have already reported a fault.

itxtme

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#1253079 8-Mar-2015 00:02

quickymart:
mattbush: You seem to be away with the fairies....
The point is we are paying for 100/10 and getting under 50/10 most nights....

Remember, you are on a "best effort service" - but you have already reported a fault.

Hmm we hear this time and time again, but I fail to see how speeds of less than half of the advertised speeds could ever be considered best effort. I mean, what does that even mean? How hard does one try as an ISP before they say "thats my best effort, to death with the CGA and FTA". I would be interested to know if the users are being compensated for the service or lack thereof.

quickymart

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#1253109 8-Mar-2015 05:57

If you want a guaranteed speed, you need to pay a premium for it. IMO you seem to think you're absolutely guaranteed 100Mb/s on a home connection - you aren't.
Having said that, if you're not happy with the speed, log a fault, but you are not guaranteed any speed on your connection, at all - nor should any compensation be expected. If they give you any, that's nice, but it's not the norm.

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Mattmannz

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#1253110 8-Mar-2015 07:01

I think the point is that the service isn't fit for purpose.

Vodafone advertise their unlimited plans as being ideal for watching streaming content, videos etc.

I can't watch YouTube or Netflix with constant pausing and often it drops down to SD.

It has only occurred recently so there is a fault and I want it fixed!

Matt.

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#1253111 8-Mar-2015 07:05

Have you logged a fault with them?

Mattmannz

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#1253113 8-Mar-2015 07:10

Tried about a week ago and they said it was a known issue and wouldn't log a fault for me. Trying to get through to the Helpdesk is also impossible, wait times are ridiculous.

quickymart

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#1253114 8-Mar-2015 07:11

I wouldn't let them off the phone until they log a fault and give you a case number.

I do agree with you re their wait times though.

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