ramboky: Me too. Are you in Island Bay Kodiack?

Kodiack: We just got through with our call to Vodafone. They still wouldn't let us log a fault, and the technician both blamed the modem and stated she was "seeing 135 Mbps from her end" while we were getting 17 Mbps. Eventually, we were able to speak with a team leader who kinda-sorta hinted at congestion since it was peak hours, but he seemed to choose his words quite carefully. :\ We were, however, eventually provided with the rep's email address to send further details to.

Ultimately, we still don't have any fault officially logged or any reference numbers to speak of. Just "notes on the account" and some (weak) assurance that Vodafone is constantly working to improve their network.

Dealing with Vodafone's support is just entirely way too frustrating. The reps seem to dodge the primary issue as much as possible, and seemed to be finding ways to blame our own network setup in any way they could. We had a computer hooked directly to the modem and our speeds fluctuated anywhere from 17 Mbps to 60 Mbps.

Kodiack: ...  Dealing with Vodafone's support is just entirely way too frustrating. The reps seem to dodge the primary issue as much as possible, and seemed to be finding ways to blame our own network setup in any way they could. We had a computer hooked directly to the modem and our speeds fluctuated anywhere from 17 Mbps to 60 Mbps.