Afew weeks ago we were discussing the gaming incentive given to users of particular accounts. I had noticed it in the customer zone. At the time I didn't have an Xbox or PS but now have just purchased one for my son, but now I can't find the link for it. What happened to it?
crazed: Afew weeks ago we were discussing the gaming incentive given to users of particular accounts. I had noticed it in the customer zone. At the time I didn't have an Xbox or PS but now have just purchased one for my son, but now I can't find the link for it. What happened to it?
Hi crazed, I think I can answer your questions.
When the offer launched it was originally for new customers only, we registered interest from existing customers who wanted the offer, loaded up a large amount of free passes and then sent out a communication to let those who had registered know. After awhile all of the existing customer stock was redeemed (a considerable volume).
Only recently was visibility of the [out of stock] passes removed from Self Service, hence the option disappearing. If you had signed up as new customer during the promotional period, you would still see the navigation and be able to redeem a voucher today if you hadn't done so already, hence the discrepancy between some people seeing it (new customers during promotional period) and not seeing it (existing customers).
Appreciate your interest and I apologise that you missed out, will keep your interest in mind for future offers.
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