[TelstraClear] TelstraClear speed problem

Forums › One NZ (including Farmside) › [TelstraClear] TelstraClear speed problem

Halo4nz

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Wannabe Geek

#106626 27-Jul-2012 20:48

So I have the 75$ plan

I live just out of waimauku auckland

For the last 2 months I have been with Telstarclear i have been getting speeds of about 3mb'down/.78mb.up. But for the last 5 days I have get broadband speeds of .009mb down/up

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#663110 27-Jul-2012 21:04

modem stats and what basic fault checking have you done?

freitasm

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#663111 27-Jul-2012 21:06

It's will most likely be something with your wiring. Unplug EVERYTHING ELSE from your line (phones, alarms,filters) and test again. If it persists make

What is the distance from your exchange or cabinent?

For reference, read here and here

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Halo4nz

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Wannabe Geek

#663113 27-Jul-2012 21:18

Rebooted modem.
FYi my phone line went out 3 days ago it came on back on yesterday.

How do you find how far a way you are from you're cabinet ? :)

johnr

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#663115 27-Jul-2012 21:26

What do the modem stats say?

Halo4nz

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Wannabe Geek

#663116 27-Jul-2012 21:30

Adsl: green ppp: green It looks ok

johnr

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#663118 27-Jul-2012 21:32

The line stats from in the modem setup / config menu

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Halo4nz

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Wannabe Geek

#663137 27-Jul-2012 21:48

Sorry I'm using my iPad. My laptop is getting fixed.

freitasm

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#663138 27-Jul-2012 21:53

You can access the modem stats using the iPad Safari browser.

Have you tested the speed using the iPad over WiFi or a computer connected via ethernet (cable)? Speed tests over wireless are unreliable indicators.

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Halo4nz

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Wannabe Geek

#663141 27-Jul-2012 22:00

Got it

Halo4nz

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Wannabe Geek

#663143 27-Jul-2012 22:26

insane

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#663147 27-Jul-2012 23:10

looks like your line is properly screwed, have never seen such high line attenuation, ever.

Follow this guide and if no luck log a fault with your ISP
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=27834

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Halo4nz

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#663148 27-Jul-2012 23:26

How much will it cost to fix

GJones

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#663154 28-Jul-2012 01:30

RE: looks like your line is properly screwed, have never seen such high line attenuation, ever.

The attenuation is given in 0.1 db i.e 41 db and 19 db.... so not an issue with the attenuation

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#663155 28-Jul-2012 01:55

GJones: RE: looks like your line is properly screwed, have never seen such high line attenuation, ever.

The attenuation is given in 0.1 db i.e 41 db and 19 db.... so not an issue with the attenuation

Good spotting, but something is still screwy with that line or modem as 41db should have a far higher sync rate.

Advise still stands, follow standard user trouble shooting and if no luck log a fault ticket with Telstraclear, they will be the ones who can dispatch a tech on your behalf if needed.

johnr

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#663160 28-Jul-2012 07:06

I am sure I saw cabinets getting installed in Waimauku and Kumeu

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