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Topic # 114918 7-Mar-2013 10:11
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Can anyone explain why I get text messages telling me who called when I should get the phone call?

As an example (one of many) my wife rang me this morning. My phone has 5 bars, was fully charged, not on silent and sitting on the desk in front of me.

Yet it did not ring at all and I just got a text message saying I had missed a call from her. This happens often and I cannot quite understand why. Does anyone know?





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  Reply # 776104 7-Mar-2013 10:15
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Your phone probably gone out of coverage for a moment, or the cell site your phone is connecting to got overloaded, which appears the same to the network as phone going out of coverage.

It may have happened for a brief moment just when the call came in.




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  Reply # 776105 7-Mar-2013 10:15
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100% of incoming mobile calls do not connect when handset is on due to many many reasons (list is longer than my arm) Could be overloading / interference / Site going thru a reset / planned change at the time

If you find it happening too often gather a few examples (min 3) and call them thru and the reason why the incoming call was directed to VM can be looked into,



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  Reply # 776107 7-Mar-2013 10:18
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It's odd - I'll keep an eye on them and make a list.

The phone is at home, stationary and connected to a Suresignal unit so I would imagine my phone being out of coverage won't be one of the reasons in this case.





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  Reply # 776112 7-Mar-2013 10:23
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Geektastic: It's odd - I'll keep an eye on them and make a list.

The phone is at home, stationary and connected to a Suresignal unit so I would imagine my phone being out of coverage won't be one of the reasons in this case.


Call the fixed line team and ask them to check if the Sure Signal unit has the latest software loaded on the device and if not they can push it out early one morning,

Just some further INFO on this the consumer Sure Signal unit, The can handle 4 connections at once and if others around you are using this capacity then a incoming call could be directed off to Voice Mail

So are your neighbors using some of your Sure Signal capacity?




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  Reply # 776113 7-Mar-2013 10:30
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My nearest neighbour is well over 400 metres away and no one else is in the house, so no I don't think so. Also the little 'phone' light on the unit is not lit which it is when the unit is working I think.

I'll ask the team.





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  Reply # 776116 7-Mar-2013 10:46
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If the home line internet connection goes offline even for 30 seconds then the Sure Signal unit can't talk back to the Core mobile network so incoming call is off to Voice Mail

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  Reply # 776127 7-Mar-2013 11:17
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Used to get this a lot when we were on vodafone (not using suresignal.... just general cell connections) - on average for me 1 in 10 calls... tried getting it sorted with faults over the years.

Moved to telecom last November.... has only happened once... (That I know of owing to texts for voicemails only)

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  Reply # 776129 7-Mar-2013 11:22
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Can be the phone's fault too. Used to get this same problem all the time on an Ideos U8150. Even had the almighty johnr try to sort it out. Ended up with work getting me a new phone (Sony Xperia Ray) and haven't had that problem since.

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  Reply # 776139 7-Mar-2013 12:04
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Might be just the iphone !
I know when Im around these iphone people... Im usually the one without issues and Im on a sony android and on the same network as these gimps.

hahahah

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  Reply # 776187 7-Mar-2013 13:20
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nobody mentioned an iphone??

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  Reply # 777241 9-Mar-2013 08:58
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I was (and am still) having similar issues with my Sure Signal. See this thread from about a year ago.

The Vodafone staff member who was helping with the issue remotely logged into my Sure Signal and collected data on the dropped calls. From memory, the conclusion he came to was that the Sure Signal was occasionally not recognising when a phone was "parked" on it. He submitted a bug report to the vendor, but acknowledged that it would probably be a long time until the issue was addressed. Haven't heard back from Vodafone at this stage.

Edit: Getting my BBCode right...

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  Reply # 777256 9-Mar-2013 09:27
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I used to get this reasonably frequently (and 3g cutoffs also). Perhaps our area had poor reception, even though the phone seemed to have plenty of bars .  

I swapped provider and it is much improved (but still happens on the odd occasion).  Although , this fault seems to happen at times when you really need it working the most!!

I don't think there is much you can do other than try swapping mobile provider. 




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  Reply # 777780 10-Mar-2013 23:42
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surfisup1000: I used to get this reasonably frequently (and 3g cutoffs also). Perhaps our area had poor reception, even though the phone seemed to have plenty of bars .  

I swapped provider and it is much improved (but still happens on the odd occasion).  Although , this fault seems to happen at times when you really need it working the most!!

I don't think there is much you can do other than try swapping mobile provider. 



That's not really feasible at this point in the contract to be honest.

The annoying thing is we recently had the cell tower upgraded and get 4 or 5 times the data speed from a pure 3G connection than we get from ADSL and the voice coverage has improved a lot too.

We only have the Suresignal because our house is made of concrete with steel reinforcing in the walls and floor, so radio signals barely penetrate at all. Without the SS I get 2 bars in the house and 4 or 5 outside.





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