problem sending an email

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › problem sending an email

Garfield69

126 posts

Master Geek

#133422 22-Oct-2013 07:07

I have had an email delivery failure this morning, but I cannot comprehend the problem. I have sent to this contact successfully last week, and received a reply only yesterday.

Below is the Delivery notification text, with [sender] and [receiver] replacing actual email addresses to preserve anonymity :-)

quote
This report relates to a message you sent with the following header fields:

Message-id: <B67D9D11C37642A4A7A6A4379E614769@PC2>
Date: Tue, 22 Oct 2013 06:39:32 +1300
From: [me] <[sender]@paradise.net.nz>
To: [him] <[receiver]i@vodafone.co.nz>
Subject: Re: Re letter

Your message cannot be delivered to the following recipients:

Recipient address: [receiver]@vodafone.co.nz
Reason: Rejection greeting returned by server.
Diagnostic code: smtp;554-pub.filter4.content.vf.net.nz Y
Remote system: dns;zuul.ihug.co.nz (TCP|203.97.37.64|49612|203.109.135.49|25)
/quote

So what does a Rejection Greeting mean, and where is the problem at ?
Thanks.

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CYaBro

3803 posts

Uber Geek

ID Verified

Subscriber

#919494 22-Oct-2013 07:16

I'd say your email has been rejected as spam.
Try modifying your email wording and sending again.

Garfield69

126 posts

Master Geek

#919495 22-Oct-2013 07:31

CYaBro: I'd say your email has been rejected as spam.
Try modifying your email wording and sending again.

Nice try, but no banana :-(

Even a simple "This is a Test" returned the same error message.
Email to a clear.net address worked fine so I dont think it's my end.
Suspect Vodafone, or recipient's email settings?

CYaBro

3803 posts

Uber Geek

ID Verified

Subscriber

#919497 22-Oct-2013 07:35

Could be that their mailbox is full.
Have you tried sending from another email address that isn't a Paradise one?

Garfield69

126 posts

Master Geek

#919502 22-Oct-2013 07:50

CYaBro: Could be that their mailbox is full.
Have you tried sending from another email address that isn't a Paradise one?

Just sent the original email text via gmail. No rejection messages so far. Good call. Thanks.

Inphinity

2701 posts

Uber Geek

Subscriber

#919504 22-Oct-2013 07:53

looks like simply vodafone's mail server is refusing the message. I didn't think paradise.net.nz addresses were still valid, but oh well.

CYaBro

3803 posts

Uber Geek

ID Verified

Subscriber

#919596 22-Oct-2013 11:46

Inphinity: looks like simply vodafone's mail server is refusing the message. I didn't think paradise.net.nz addresses were still valid, but oh well.

If you have one it still works.
Bit strange though that Vodafone are rejecting emails from their own servers since they now own what was Paradise / ClearNet / TelstraClear.

johnr

19282 posts

Uber Geek
Inactive user

#919618 22-Oct-2013 12:03

Garfield69 can you please DM me the examples

John

Garfield69

126 posts

Master Geek

#919668 22-Oct-2013 13:25

johnr: Garfield69 can you please DM me the examples

John

Thanks John,
both failed emails have now been DM to you.

johnr

19282 posts

Uber Geek
Inactive user

#919669 22-Oct-2013 13:28

Got them thanks :)

Gobit

40 posts

Geek

#919687 22-Oct-2013 13:47

G'day Folks

Have a similar issue at the moment (and had for the last week or so) sending from one of my email address via my iPhone.

Error message reads "Cannot send Mail. A copy has been placed in your Outbox.The recipient xxx was rejected by the server"

Message sporadically tries to resend but continues to fail.

Message sends fine if I change the "From" to a different email address.

Cheers, Gobit

johnr

19282 posts

Uber Geek
Inactive user

#919705 22-Oct-2013 14:05

What is the domain of A party and B party?

Gobit

40 posts

Geek

#919711 22-Oct-2013 14:25

Have sent a PM with details

Cheers, Gobit

Gobit

40 posts

Geek

#919756 22-Oct-2013 15:34

G'day Folks

My problem's been sorted.

I had smtp2.vodafone.net.nz set up as the primary SMTP server with smtp.vodafone.net.nz as a secondary.

Deleted smtp.vodafone.net.nz which John R advises is not a valid smtp server address.

Thanks n cheers, Gobit

Garfield69

126 posts

Master Geek

#923369 29-Oct-2013 08:20

It's been a week and I've not had a recurrence of this problem so I am going to assume a one-day glitch.