[TelstraClear] Directory listing

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avond

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#13371 7-May-2007 10:03

Hello, I am seeking some help or advice.

1 How do I keep my phone directory listing
2 Who controls my phone number

Early this year I moved from Telecom to TelstraClear who provided a permanent link between my TC number and their number. I wanted to keep the 35 year old listing in the phone book but seem to be getting a 'runaround' between three companies.

WhitePages advise that the number is currently 'delisted', I assume part of the change over process. Even though I still have an email account with Telecom they refer my to Telstra. While TCL say they can only list their own numbers. Perhaps they have yet to get additional services up and running but do not say that.

I assume the old number remains as part of Telecom's infrastructure but as I am not paying them, who services this part in the event of a fault or publishing in the phone book. Can TCL legally publish the old number. I am happy to pay a small fee.

By the way, number ID shows the TCL number when I ring out. Is this 'number portability', or is this temporary fix pending a permanent solution?

Thanks

freitasm

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#69781 7-May-2007 10:06

Welcome to Geekzone... Interesting, because we have our number listed and I use TCL.

Also, if you moved numbers before 1st April then it's not Number Portability, which may explain your problem.

grant_k

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#69782 7-May-2007 10:16

avond: 1) How do I keep my phone directory listing

You need to sign a contract with Telecom Directories.

When we ditched our landline last year and moved to VoIP, I had to go through this process. You can request that Telecom Directories list any number you like in the White Pages, so long as you pay a fee of about $23 per year. Because we still have a Telecom landline at another property, I asked them to charge that account, but if you don't have another Telecom account, then you should be able to pay them by credit card I would imagine.

avond: 2) Who controls my phone number

As of April 1, you do!

It sounds like TCL have setup the Telecom CustomerLink service on your behalf with Telecom. From April 1, you have the right to port your Telecom number to any other provider. However, that provider has to accept Port In requests in order for that to happen, and I don't know if TCL offer that service. You would need to check with them.

One Telco who does accept Port In requests is WorldxChange, and what's more, they action your request very promptly.

avond: I assume the old number remains as part of Telecom's infrastructure but as I am not paying them, who services this part in the event of a fault or publishing in the phone book?

You need to take out a contract with Telecom Directories to solve this problem as I have explained above.

avond: By the way, number ID shows the TCL number when I ring out. Is this 'number portability', or is this temporary fix pending a permanent solution?

This proves that your number has merely been CustomerLinked (calls forwarded) rather than Ported (where the actual number changes from one network to another).

I hope that helps.

P.S. Welcome to Geekzone

Cheers,
Grant.

freitasm

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#69783 7-May-2007 10:20

Interesting, because I never asked to have my name listed - actually wasn't listed until a couple of years ago and then it suddenlly appeare... And I am not paying anyone for the listing, even though I don't have a Telecom account for my landline.

rscole86

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#69787 7-May-2007 10:30

As a TCL customer you are entitled to have on free listing per household.

I went through a similar problem with trying to get someone else who lives at the same address listed. Whitepages told me it was TCL problem, TCL said they provide one free listing and that if I wanted another I had to goto Whitepages directly.

In the process of emailing and calling people at Whitepages, we actually missed the list date as they are very bad at replying to emails.

The person I wanted to list had a Telecom mobile account, so billing was not the issue, Whitepages just did not want to list a TCL number.

I will have to try and get it done eariler this year, so that I do not miss the deadline due to their poor procedures.

grant_k

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#69790 7-May-2007 10:37

rscole86: ...Whitepages just did not want to list a TCL number.

I have a VODAFONE number listed in the White Pages...

If you pay the $23, they will list whatever you like, no questions asked.

rscole86: As a TCL customer you are entitled to have on free listing per household.

This is technically correct, but by the time you go through all the hoops, it's easier just to pay the $23.

In the OP's case, he would probably end up with his TCL number being listed, rather than the number he really wants, which is his 35-year old Telecom number. Easiest just to pay up I think.

freitasm: Interesting, because I never asked to have my name listed - actually wasn't listed until a couple of years ago and then it suddenlly appeare... And I am not paying anyone for the listing, even though I don't have a Telecom account for my landline.

I think the reason it worked OK for you is because you didn't have a Telecom number to start with. Even though it took a few years for your listing to appear. Great service huh?

avond

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Wannabe Geek

#69968 8-May-2007 20:18

Many thanks for your help and comments.

It would have been nice to get some of this information from the Telco's but they are obviously geared up for maximum inquiries rather than explaining anything different. When I joined TLC I arranged to have their number unlisted and was advised I could probably arrange a private listing with WhitePages for my old number. WhitePages emailed - "You need to advise them to list you as a published number as currently you are unlisted on our systems." Hence my question 'Who controls my phone number' as both TLC and Telecom refer me to the other.

In view of the experiences above, I'll have another go at getting a $23 private listing and advise of any results.

Although I asked, TLC have never mentioned the phrase 'number portability' or 'Port In requests' but did talk about 'linking' with the Telecom number. In my ignorance assumed it was similar. So it is obviously the Telecom CustomerLink service as mentioned above.

Thanks again.