Just a quick question in relation to those of us who are on TCL contracts that are coming up for completion.
The reason I'm asking is that with ours being one of them, if we allow the contract to expire and return to normal pricing, it will cause a $80 increase per month for our ADSL and Phone. Is there painless, straight forward processes in place to help out these customers and make sure they don't get caught by sudden HUGE increases in month bills? We are currently looking at other services from other providers, but if the offer is good then we may stay.
What is being done for customers in this boat?