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Niel

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#146896 2-Jun-2014 09:41
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A few weeks ago I've noticed our internet has slowed down.  Did not take much notice as it was peak time, but the next day it was still slow.  Turned out the sync rate dropped from almost 9Mbps (where it had been for years) to 1.5Mbps.  Downstream noise margin was also around 40dB instead of 12dB.  Reboot modem and all back to normal.  Five days later the same thing happened, this time I just unplug the phone line for a few seconds and upon resync all was back to normal.  A few days later similar issue but all stats including noise margin are normal except for sync rate is just over 3Mbps, sometimes 2.5Mbps, and noise margin is jumpy (sometimes close to 0dB).

Tried the usual including a new power supply, no difference.  House is 2 years old, new wiring to the pole (then overhead to cross the road).  A couple of months ago kids damaged the main cable coming down the side of the pole (on the other side of the road), Chorus spent a few hours splicing and sealing, still looks fine.  All that is remaining is to try a different modem (which I might do sometime today) before doing a help desk support call.  Last night our smartest phone reported an unstable internet connection.  Any suggestions?  I'm using an SRP527W, been very good for a few years.




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PeterReader
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  #1057796 2-Jun-2014 09:41
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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Cameronn
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  #1057808 2-Jun-2014 09:52
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Hi Niel, 

Couple of things I'd recommend, replacing the cable from the SRP to the wall jack if you haven't done that previously (removing any filters/extensions etc) & also seeing if the same thing is happening in a different jack point.

If both of those things continue after the above I'd be 99.9% sure there is a line issue somewhere, possible jumper etc which needs to be repaired by a line tech.

I've logged a line anaylser and a preliminary fault with Chorus as it appears you may have done the above.  

Thanks 
Cameron 








Niel

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  #1057813 2-Jun-2014 10:12
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Thanks Cameronn.  I have only one jack dedicated for the modem/server/router/etc. in a safe location.  I've cycled the patch cable a few times to see if that wipes clear any possible oxidation.  Will swap out the modem/cable later today to see what happens, but not very hopeful.  It is odd that it went to such a low sync rate, then somewhat higher sync rate but unstable noise margin.




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Cameronn
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  #1057815 2-Jun-2014 10:18
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If it's a full installation and you've checked those things,  I'm 100% sure it will be a line issue.  Fault is underway I'm guessing a tech will definitely be required to fully resolve it - you should get a txt when we get a commit time from Chorus. 

Looks like someone will be out there today to resolve it :) 








Niel

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  #1057941 2-Jun-2014 13:37
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Thanks, got the text a couple hours ago to say a tech will check it out by 7:00 tonight, on Queen's birthday.  Just checked the stats now, it is back to normal.  Presumably it got fixed, unless the issue went away.  Thanks either way, you guys are great ;-).




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Niel

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  #1057950 2-Jun-2014 13:44
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Ah, it is going up and down a few times, sometimes good, sometimes bad, so they are working on it right now.




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Niel

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  #1057961 2-Jun-2014 14:05
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Tech just left, and I spoke with him Afrikaans all the way ;-).  He was cycling the plug at the exchange, but found no issues.  Checked the demarcation point, line sounds clean, crimped the wires again and speed came up 9.6Mbps which is better than it's been in a long time.  So looks like the 2 year old crimps (actually 2x crimps per wire) might have been failing.




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maverick
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  #1058315 3-Jun-2014 06:58
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Good to hear its fixed Niel.. Nice work Cam




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Cameronn
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  #1058346 3-Jun-2014 08:22
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Good to see it resolved, give us a shout if it starts playing up again :) 







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