Commerce Commision unhappy with Vodafone's porting

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sbiddle

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#14838 23-Jul-2007 10:55

The decision to not allow porting may be about to change according to Stuff.

I was originally told it was a decision made due to the two different billing systems at the time and Vodafone have said very little on the topic.

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#79624 25-Jul-2007 15:40

Originally told by who though?

I know that the suggestion it was due to their billing system has been floating around this forum for years, but was this ever more then speculation from users or was it a communication from vodafone at some point?

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#79627 25-Jul-2007 15:48

sbiddle:
The decision to not allow porting may be about to change according to Stuff.

Excellent news!

I have 6 months to go on my contract and would definitely move from OA to Prepay if this happens. Or if Telecom have their GSM network up and running, I would rather switch over to them.

The silence from Vodafone has been deafening concerning their new plans for OA customers. There are no excuses for further procrastination. Pull your finger out Vodafone or many OA customers will be voting with their feet

Filterer

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#79630 25-Jul-2007 16:00

Grant17:

Pull your finger out Vodafone or many OA customers will be voting with their feet

But how long have we been saying this? Every week I see someone with this comment, I wonder how many people actually do....?

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#79632 25-Jul-2007 16:13

Filterer: ...Every week I see someone with this comment, I wonder how many people actually do....?

The ability to Port IN to a Vodafone Prepaid account is the key piece of the puzzle that has been missing so far.

If the ComCom actually do follow through on this, and force Voda to comply, that last barrier will be removed and I expect that many disgruntled OA customers will make the switch.

It's even possible that Voda may see the writing on the wall and decide to do the decent thing before the ComCom forces their hand

freitasm

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#79639 25-Jul-2007 16:45

Filterer:
Grant17:
Pull your finger out Vodafone or many OA customers will be voting with their feet

But how long have we been saying this? Every week I see someone with this comment, I wonder how many people actually do....?

I am activelly talking to Telecom to arrange porting my Vodafone number, pending a couple of points only. But I will post about this at the proper time.

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#79640 25-Jul-2007 16:53

I have ported one over, but the lack of caller id being passed to my handset when forwarded from italk is meaning I am keeping one of mine at least on vodafone at the moment.

I know several people that have ported to telecom flexi to save money, all were successful.

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#79641 25-Jul-2007 16:54

Filterer: Originally told by who though?

I know that the suggestion it was due to their billing system has been floating around this forum for years, but was this ever more then speculation from users or was it a communication from vodafone at some point?

I was told by a good Vodafone source this was the case.

If it is a commercial decision to ignore prepay users it's got to rate as one of the worst business decisions made by any telco ever. Remembering that around 75% of mobile users in NZ are prepay customers and would like to stay as prepay customers because of the benefits it offers them. Intentially ignoring those people is effectively telling 1.5 million Telecom customers that you're not at all interested in their business.

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#79677 25-Jul-2007 20:51

i have ported two numbers to telecom since vodafone where so intent on charging a monthly fee just so i could keep a number. One mobile was on just a casual data plan only but then vodafone realized i was getting to hold a number free of charge... The fact i had an active connection on you choose 60 did not even sway them.

Vodafone have a great network which has a hideously unreliable data back bone and a disgusting billing system known as siebel* and additionally is strangled by some horrible business practices and a total disregard to customers, they really need to stop abusing the fact that most people are with them purely for handsets and having gsm services.

I have seen this company go from an excellent company known as bellsouth to one which is despised by all which is really sad.

I typed this on the wonderful n95, c.mon telecom, get your network going!!

* Speaking to vodafone on various matters today. Two of the telephone staff moaned about the new billing system being utter rubbish, one thought she had me on hold as she was cursing it and i have seen it crash in store repeatedly two weeks back while just doing simple stuff, it really restores faith, not..

mikal

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#79707 26-Jul-2007 01:10

siebel is sh*t and it is written in java isnt it?

Nightwyrm

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#79718 26-Jul-2007 07:58

Filterer: But how long have we been saying this? Every week I see someone with this comment, I wonder how many people actually do....?

paradoxsm: they really need to stop abusing the fact that most people are with them purely for handsets and having gsm services.

I'd switch over to Telecom's Flexi in a instant if they actually had some handsets that appealed to me. At least they're starting to show some flexibility in their offerings (new plans, gsm network) whereas VFNZ have nothing to offer me that will get me off my GetXX Plan (why would I pay more for similar services on uChoose?). Roll on TC GSM!

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BigFella

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#79748 26-Jul-2007 11:05

mikal: siebel is sh*t and it is written in java isnt it?

And your statement is based on what exactly? An intimate knowledge of telco billing systems?

Comments are my own, don't blame my employer...

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Filterer

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#79791 26-Jul-2007 15:05

richms:
I have ported one over, but the lack of caller id being passed to my handset when forwarded from italk is meaning I am keeping one of mine at least on vodafone at the moment.

paradoxsm:
i have ported two numbers to telecom since vodafone where so intent on charging a monthly fee
I typed this on the wonderful n95, c.mon telecom, get your network going!!

lugh:
I'd switch over to Telecom's Flexi in a instant if they actually had some handsets that appealed to me.

This was exactly my point, the number of people who say, I would change but..........

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#79794 26-Jul-2007 15:19

Filterer: This was exactly my point, the number of people who say, I would change but..........

The curse of a two-brand market I guess. Most of us are semi-comfortable where we are but are looking for an excuse to change (e.g. better offering) cause we want something more.

(sounds like a midlife crisis

)

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mikal

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#79811 26-Jul-2007 16:13

BigFella:
mikal: siebel is sh*t and it is written in java isnt it?

And your statement is based on what exactly? An intimate knowledge of telco billing systems?

My cousin works for Vodafone and he says the upgrade was necessary, because the old system was made for I think he was telling me like 10000 customers or something ridiculous like that. Just the fact that he complains about the Siebel code itself e.g. runtime errors
Siebel isn't just the billing system itself but a customer relationship management (CRM) system

freitasm

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#80009 27-Jul-2007 16:21

Filterer: This was exactly my point, the number of people who say, I would change but..........

Real life experience (i am still waiting to port a number, long story): walked into a Telecom store:

- I want to port a number from Vodafone
- Ok, how much you spend a month so we can find a plan?
- About $200. I was thinking of 1GB+ plan, and the Flexi Anytime plan.
- No problem. We need to sign you up for a contract on the voice plan.
- Forget it, thanks.

CONTRACTS? NOOOOOO!

They just lost it. You see it would be one more customer for TNZ, one less for VFNZ, and more $200/month on their pockets. But they don't get it...

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