I rang Vodafone to enquire about cancelling my current cable services (Broadband and Vodafone TV with Sport/Movies/Soho).
To my pleasure the call to Vodafone was answered immediately.... not sure if I was lucky or this is normal now, but well done Vodafone.
The CSR spoke to the the customer retention team and confirmed my current cable and TV contract ends on 12 August 2014. The CSR told me that I could ring on 13 August and cancel my services immediately without charge and that I was not required to give 30 days notice of cancellation. I said thought I was required to give 30 days notice and they again confirmed I wasn't required to do this.
However I have just re-read the terms ad conditions and it says that I am required to give 30 days notice.
Which one is correct? I don't want to cancel when my contract ends and then find out I have to pay for an additional month.
I would just like to add that I am very happy with the Vodafone services I am getting and am only cancelling due to moving (new house has existing services).
Thanks.