Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


36 posts

Geek
+1 received by user: 1


Topic # 150963 9-Aug-2014 12:21
Send private message



Hi all

I recently changed from an old INHOME Telstra TV (old decoder) and 40gig broadband (both through my cable connection) to an 80gig Ultrafast and Vodafone TV with Sky Basic HD and landline.

 

The call centre told me my modem would be replaced and my phone would be connected to the cable coming into the house and I would get a new decoder/Vodafone STB/Recorder.
They also told me they would deal with Telecom and cancel my subscription. I was a bit leery of them mucking around with the cable in the attic but went with the phone as well for less than half what I was paying Telecom.  

All well and good.

Of course they never turned up on the day organised but after a phone call they turned up three days later. I talked to the guy who did the job and he changed the modem connected to my router, swapped out the decoder for a Vodafone STB/Recorder (left original modem for the TV) and he was adamant he had no work order to do anything with the telephone.
      
All OK- internet working Ok- TV good though hadn't realised I would lose some channels with new plan 

I rang the call centre last night to see what was happening re the phone. I was told that my phone was connected to Vodafone. I tried to explain I was told that would require some wiring changes that were not done. She went away for 15 mins and came back and stated that she had checked and it was connected to Vodfone.

I am pretty sure this is not correct but before trying again to get some sense any comments re this?

Trying to dial any of the Vodafone access codes from the phone *81 does not work which is not surprising as it must still be connected to the Telecom network unless it was done at a Chorus exchange. 








Create new topic
6175 posts

Uber Geek
+1 received by user: 1895

Trusted

  Reply # 1105350 9-Aug-2014 12:35
Send private message

If it still runs on the Chorus exchange it isnt on Cable then. Will most oikeloy need to make a work order to get the phone switched to the Cable network..




 




36 posts

Geek
+1 received by user: 1


  Reply # 1105498 9-Aug-2014 16:38
Send private message

Thanks

Then I wonder why it wasn't done at the same time especially as the order summary sent out after the initial order set out clearly that I had purchased a landline.


Can't see much change from Telstraclear way of doing business I am afraid. 

This stuff is really infuriating as this will mean another day at home and an hour trying to explain to a person whom English is a second language telling me that it is connected that I need to get further work done.

Ahhh..................................................


I knew there was a reason why I had stayed on the old plans so I didn't have to contact the company
 

558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1106252 11-Aug-2014 10:39
Send private message

Tatou: All OK- internet working Ok- TV good though hadn't realised I would lose some channels with new plan


What channels did you lose?

1431 posts

Uber Geek
+1 received by user: 495

Trusted

  Reply # 1106426 11-Aug-2014 13:39

Hi Tatou,

 Drop me a PM with your account number & I'll get the team to look into the porting of your line as well as the missing channels. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.