Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1398 posts

Uber Geek
+1 received by user: 142


Topic # 151132 14-Aug-2014 21:34
Send private message

I've an ex-TelstraClear home phone / internet user that recently switched over to a Vodafone plan.

Today I called someone on my home phone and was told that my number had come up as "Private Number" on the person's phone.  This was strange as I hadn't hidden my number.  I tried calling my mobile from my home phone and it too said "Private Number" instead of displaying the actual number.

Looking at the Vodafone website it says to dial *31 to block your number permanently and *32 to show your number again.  As far as I know I'd never hidden my number, but I tried dialling *32 anyway.  But that hasn't made any difference.  One thing I did notice is that the Vodafone website said "dial the code. A voice prompt will guide you further." but there was no voice prompt, just a dit-dit-dit-dit tone after I dialed *32.

I tried logging into the Customer Zone on the Vodafone website but couldn't find anywhere in there where I can change anything to do with my phone plan.

Anything else I can try before calling Vodafone support?

Create new topic
3167 posts

Uber Geek
+1 received by user: 584

Trusted

  Reply # 1108726 14-Aug-2014 23:21
Send private message

You will probably need to call vodafone about it.
I understand they have a number of different back end systems that are not interlinked, and telstra clear customers may not be using the vodafone equipment. Their website doesnt help when it explains quick codes for doing certain things like call forward are different if you use a chorus homeline vs one of their voip based products etc.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




5727 posts

Uber Geek
+1 received by user: 1685

Trusted

  Reply # 1108760 15-Aug-2014 00:21
Send private message

What network are you on.
Cable, Red Network UCLL, Telecom Wholesale, Telstra UCLL, Vodafone VOIP?
Each has different codes so that might be why it didnt work. And they automatically make your number withheld when provisioning it.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


1398 posts

Uber Geek
+1 received by user: 142


  Reply # 1108836 15-Aug-2014 09:39
Send private message

Thanks guys, looks like the easiest option is just to call them.

I switched from TelstraClear to Vodafone three or four months ago and maybe part of the switch over caused my number to be withheld.

I thought I would be switched to Vodafone's Red network, but maybe I'm not after all.

1362 posts

Uber Geek
+1 received by user: 474

Trusted

  Reply # 1108862 15-Aug-2014 10:39
One person supports this post

Hey Murray,

 Send me a PM with your account number and I can fix this up for you.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




1398 posts

Uber Geek
+1 received by user: 142


  Reply # 1108894 15-Aug-2014 11:06
Send private message

NikT: Hey Murray,

 Send me a PM with your account number and I can fix this up for you.

Cheers,

 - Nik

Thanks Nik, I've sent a PM to you with account details.

Fully Operational
3343 posts

Uber Geek
+1 received by user: 1088

Trusted
Vocus
Subscriber

  Reply # 1108972 15-Aug-2014 12:43
Send private message

TimA: they automatically make your number withheld when provisioning it.


Seems unusual, why not just ask the question?



1398 posts

Uber Geek
+1 received by user: 142


  Reply # 1109191 15-Aug-2014 17:58
One person supports this post
Send private message

Nik has sorted it out for me.

Thanks Nik!

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.