Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


8 posts

Wannabe Geek
+1 received by user: 2


Topic # 152005 12-Sep-2014 21:31
Send private message

Hello

I am currently living rurally out west near Massey and i have encountered several problems with my internet speeds.
Firstly, the internet continually disconnects and connects by itself, caused by the internet supplier.
Secondly, my internet speeds are under the guarnteed speed of 110kB/s (Mine is currently 85-89kB/s).
Lastly, I have contacted both Vodafone and Chorus about this matter and both are showing signs of negligence.

Kind Regards

Please Help...

T.T

Edit: ISP - Vodafone
        I have tried everything to make sure my speed isn't just a fluke.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
5502 posts

Uber Geek
+1 received by user: 241

Trusted
Geekzone
Lifetime subscriber

  Reply # 1127501 12-Sep-2014 21:31
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



534 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1127517 12-Sep-2014 21:33
3 people support this post
Send private message

Where did you get 110Kbps from? Also, have you experienced any drop in speed, or has it always been like that?




Home ADSL:                                                             School: 
 


5766 posts

Uber Geek
+1 received by user: 1710

Trusted

  Reply # 1127518 12-Sep-2014 21:37
One person supports this post
Send private message

Hi,

Can you provide us ADSL modem stats so we can have a look and see if there is anything that we could suggest
Many things it can be, I will advise that the regulated rate is 32Kb/s




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


876 posts

Ultimate Geek
+1 received by user: 572

Trusted

  Reply # 1127519 12-Sep-2014 21:37
3 people support this post
Send private message



In all serious, As posted many times on here, ADSL is a regulated product with a minimum CIR of 32Kbit over 15minutes.



8 posts

Wannabe Geek
+1 received by user: 2


Reply # 1127520 12-Sep-2014 21:38
Send private message

The speed details is on the Chorus website where they guarantee you the minimum speed of 110kB/s...

534 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1127521 12-Sep-2014 21:38
One person supports this post
Send private message

Alflex: The speed details is on the Chorus website where they guarantee you the minimum speed of 110kB/s...


Linkz




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127546 12-Sep-2014 21:43
One person supports this post
Send private message

Oh my bad it was 32-38kbps over the time period of 15 minutes measured by Chorus

534 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1127547 12-Sep-2014 21:44
Send private message

Alflex: Oh my bad it was 32-38kbps over the time period of 15 minutes measured by Chorus


But still, can you post your line stats from your routers management page?




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127548 12-Sep-2014 21:44
Send private message

I moved recently and when i first came to, the internet speed was still quite slow around 150-170kB/s but it dropped down and would increase or decrease any further from 85-89kB/s

3633 posts

Uber Geek
+1 received by user: 753


  Reply # 1127551 12-Sep-2014 21:47
3 people support this post
Send private message

No speed is guaranteed for any residential connection - as has been said before, it's "best effort". That said, send your information through to Tim so he can have a look for you.



8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127568 12-Sep-2014 21:54
One person supports this post
Send private message




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127569 12-Sep-2014 21:55
Send private message

Ugh that took me a while first time using this forum trying to find my way around hoped Copy and Paste would of worked though..

534 posts

Ultimate Geek
+1 received by user: 114


  Reply # 1127570 12-Sep-2014 21:55
Send private message

Alflex:


Is 583Kbps. Please, log into your router and give us your line stats.




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127572 12-Sep-2014 22:00
Send private message

Wait where do i find this line stat?



8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1127573 12-Sep-2014 22:00
Send private message

Also an explanation of what it is?

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.