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8 posts

Wannabe Geek
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Topic # 152005 12-Sep-2014 21:31
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Hello

I am currently living rurally out west near Massey and i have encountered several problems with my internet speeds.
Firstly, the internet continually disconnects and connects by itself, caused by the internet supplier.
Secondly, my internet speeds are under the guarnteed speed of 110kB/s (Mine is currently 85-89kB/s).
Lastly, I have contacted both Vodafone and Chorus about this matter and both are showing signs of negligence.

Kind Regards

Please Help...

T.T

Edit: ISP - Vodafone
        I have tried everything to make sure my speed isn't just a fluke.

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5576 posts

Uber Geek
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  Reply # 1127501 12-Sep-2014 21:31
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



534 posts

Ultimate Geek
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  Reply # 1127517 12-Sep-2014 21:33
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Where did you get 110Kbps from? Also, have you experienced any drop in speed, or has it always been like that?




Home ADSL:                                                             School: 
 


 
 
 
 


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Uber Geek
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  Reply # 1127518 12-Sep-2014 21:37
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Hi,

Can you provide us ADSL modem stats so we can have a look and see if there is anything that we could suggest
Many things it can be, I will advise that the regulated rate is 32Kb/s




 


926 posts

Ultimate Geek
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  Reply # 1127519 12-Sep-2014 21:37
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In all serious, As posted many times on here, ADSL is a regulated product with a minimum CIR of 32Kbit over 15minutes.



8 posts

Wannabe Geek
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Reply # 1127520 12-Sep-2014 21:38
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The speed details is on the Chorus website where they guarantee you the minimum speed of 110kB/s...

534 posts

Ultimate Geek
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  Reply # 1127521 12-Sep-2014 21:38
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Alflex: The speed details is on the Chorus website where they guarantee you the minimum speed of 110kB/s...


Linkz




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
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  Reply # 1127546 12-Sep-2014 21:43
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Oh my bad it was 32-38kbps over the time period of 15 minutes measured by Chorus

534 posts

Ultimate Geek
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  Reply # 1127547 12-Sep-2014 21:44
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Alflex: Oh my bad it was 32-38kbps over the time period of 15 minutes measured by Chorus


But still, can you post your line stats from your routers management page?




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
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  Reply # 1127548 12-Sep-2014 21:44
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I moved recently and when i first came to, the internet speed was still quite slow around 150-170kB/s but it dropped down and would increase or decrease any further from 85-89kB/s

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Uber Geek
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  Reply # 1127551 12-Sep-2014 21:47
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No speed is guaranteed for any residential connection - as has been said before, it's "best effort". That said, send your information through to Tim so he can have a look for you.



8 posts

Wannabe Geek
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  Reply # 1127568 12-Sep-2014 21:54
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8 posts

Wannabe Geek
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  Reply # 1127569 12-Sep-2014 21:55
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Ugh that took me a while first time using this forum trying to find my way around hoped Copy and Paste would of worked though..

534 posts

Ultimate Geek
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  Reply # 1127570 12-Sep-2014 21:55
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Alflex:


Is 583Kbps. Please, log into your router and give us your line stats.




Home ADSL:                                                             School: 
 




8 posts

Wannabe Geek
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  Reply # 1127572 12-Sep-2014 22:00
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Wait where do i find this line stat?



8 posts

Wannabe Geek
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  Reply # 1127573 12-Sep-2014 22:00
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Also an explanation of what it is?

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