Is anyone else having any success with the Usage meters in the Vodafone customer zone? (It may not even be a TC-only problem.)
I accept a certain delay in keeping the meters up to date. (I am not sure I really see why it can't be almost instant but that's another discussion...)
However recently I've been thinking of changing plans/providers, and have been monitoring my usage to see how much I really need/use. I say Monitoring in that I've been looking at the meter page. There has been no real monitoring because the meter has shown nothing for ten day or more... (Not even the traffic I've used in trying to se if there was any usge on the meter!!! But I hope that that would be un-metered anyway...)
Today, being 3 or 4 days into a new billing cycle, suddenly it has sprung into life. But in a very odd way. recording 7Gb over an hour period when I don't recall even using the Internet consciously. (Sure I've got a smartphone sync'ing here and there, but I am pretty sure it didn't just sync once in the last 10+ days, and with 7G in one hour!!!! And if my neighbours are stealing bandwidth, it seems unlikely they'd do it in one almighty burst, and only once...)
Before I pull my hair out, really think about complaining, or switch providers in a huff, I would like to know if anyone else is experiencing this too.
Now to be fair, it is not recording things I'm using so arguably I might be getting data for free. But on the other hand I am probably going to be stung this month if it randomly allocates data to a 6pm slot to Friday night. It's just not reliable.
For me, how can I make useful decisions. Say on whether to download something off the 'net at the end of the month or not, watch that ondemand episode I missed, etc. How can I try to work out if I should be looking to move to a new plan for more service.
And on the other hand, how can I trust that I will be treated fairly when I receive a bill charging me for over use? I expect that the 50%- 80%-used emails (do they still even do these?) to be sent in a timely manner so I can curb my behaviour?
It's so frustrating... And I don't really want to be on the phone for "hours" waiting to have a (probably) non-useful conversation with a customer service rep, or is that being unfair?
Please let me know if you're having the same or better experience with the meter.