This is not a rage post while currently waiting for a answer at 11.30pm on a Monday night (which I am), this is taking into account my years with Vodafone.

I can quite honestly say their call centres are the absolute worst I have ever had to deal with, with any type of service. When I get a interruption of service I'm not angry about that, its the impending phone call to some drone reading from a script after waiting for a unacceptable amount of time and normally not getting anywhere. The constant transfers to different departments, where you then must explain everything all over again because the notes from the previous call taker are not good enough. Only to be told they will call you back, which never happens. In-fact, that reminds me, I am still waiting on a call back from last week about a different issue "I personally will call you back tomorrow" Yeah right.

I just got fibre installed, I have never been through such a mess. I am not exaggerating, every single possible thing went wrong at every stage of the install. I am still waiting to get the plan I signed up for months ago. They could not even get my address right. If I listed everything that went wrong I would be typing all night. What I can tell you is that I spent over 10 hours on the phone in the last 2-3 weeks. The only way things got done is when I contacted the Vodafone reps on these forums. I feel bad posting this stuff about the company they work for, but I want them to know, that they are the only reason I am still with Vodafone, that, and I want all my services (Sky, internet, mobile) with one company, it saves me some money. But now I am asking myself if it is worth it? I have constant issues, right now I have no TV service. I understand the Vodafone reps on here probably don't want to comment on these issues, but I would love to know what they think, because they are being let down. {Wow! 23:54mins in to phone call "we cannot connect you to our help desk right now, please call back later!!!!! Click}

Vodafone, when is something going to be done? It is just no longer good enough. The wait times and some of your call takers are just not up to par. No where near. Also, I cannot understand most of your staff! I honestly think it may be worth your while to bring the call centres back to NZ, use it as a selling point. When I used to ring sky, they would say, "please wait while we connect you to somebody in our kiwi help desk" seconds later they would pick up.

To the Vodafone employers who help us out on these forums, thank you, but please inform your HoD's just how bad it is.