Hello all.
Does anyone have any information about the current state of Vodafone customer services?:
- I have just now been on hold to their call centre for 1 hour 31 minutes (and counting).
- We signed up for UFB last Thursday (4th) and were promised a welcome pack in “next couple of days.” Nothing received.
- We have been unable to pay the last two invoices due to an (admitted) problem with Vodafone’s billing system. Nonetheless we have been charged a $17 late payment fee (we obviously won't pay this). Repeated calls (with long waits) and this problem is not fixed. Oh, and we got a letter telling us we were going to be cut off for not paying the bill :)
- An email sent to Vodafone customer service last Wednesday (3rd) has not been responded to.
The impression I am getting is, unfortunately, that this company is a train wreck. Is anyone else experiencing the same thing?