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Topic # 179385 6-Sep-2015 17:32
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Hi,

Switched to Vodafone fibre recently.

On the old copper landline I used to be able to access my voicemail mailbox at another address by dialing ...

083210# then ** then <other locations ph# number without the 0 at the start>

But now I am on fibre I have to use *61 instead of 083210

When I dial *61 it says push * to access another mailbox - but when I put in the other locations number it says it 'cannot find that mailbox on the system.'

The mailbox I'm trying to access is not on fibre.

I called vodafone support and after I got transferred to 3 different departments and incorrectly ending up in 'relocations' they tried very hard but failed to help me, so I'm trying geekzone :) 

Anyone know how (or if) I can access a 083210 mailbox now that I am on fibre ?

Thanks.


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  Reply # 1380697 6-Sep-2015 17:38
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*61 will only get into the VodafoneNZ Voicemail fixed line platform but what do you hear when you dial 083210?

Is this Voicemail looked after by another carrier you are trying to access?

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  Reply # 1380698 6-Sep-2015 17:40
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I presume you haven't just tried calling 083210 to access the Spark voicemail platform?



 
 
 
 


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  Reply # 1380706 6-Sep-2015 17:56
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Yes the other mailbox is a spark one sorry.

When I dial 083210 it says to access vodafone voicemail hang-up and dial *61 or to access Spark voicemail push 0 now.  But when I push 0 it disconnects me.

Should I be talking to Spark prehaps instead ?

This used to work before we got fibre and we had our landline here through vodafone (and actually used 083210 for our local vodafone voicemail?), didn't realise that was exclusively sparks number.

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  Reply # 1380717 6-Sep-2015 18:24
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This needs to be looked into from the Vodafone side, I will raise it with the correct people tomorrow

John



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  Reply # 1380758 6-Sep-2015 20:13
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Great. Thanks very much.

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  Reply # 1380998 7-Sep-2015 11:03
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While we're looking into this, I understand you should be able to access the Chorus wholesale voicemail system by calling the phone number that has the voicemail on it, wait for voicemail to pick up, and while the greeting is playing press "*", and depending on the level of the menu you're at maybe "*" again.

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  Reply # 1381001 7-Sep-2015 11:09
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Could see if it cheats and gets around the VF catcher going full intl too.. +64 83 083210

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  Reply # 1381019 7-Sep-2015 11:30
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Oblivian: Could see if it cheats and gets around the VF catcher going full intl too.. +64 83 083210


From a test voip I tried dialing 83083210 and 083083210 but no success. I didn't try 006483083210, but that might potentially be counted as a toll call.



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  Reply # 1381373 7-Sep-2015 20:29
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VodafoneDylan: While we're looking into this, I understand you should be able to access the Chorus wholesale voicemail system by calling the phone number that has the voicemail on it, wait for voicemail to pick up, and while the greeting is playing press "*", and depending on the level of the menu you're at maybe "*" again.


Ah thanks Dylan!, just tested this and it works.  Appreciate the help.

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  Reply # 1381424 7-Sep-2015 21:47
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jnc77:
VodafoneDylan: While we're looking into this, I understand you should be able to access the Chorus wholesale voicemail system by calling the phone number that has the voicemail on it, wait for voicemail to pick up, and while the greeting is playing press "*", and depending on the level of the menu you're at maybe "*" again.


Ah thanks Dylan!, just tested this and it works.  Appreciate the help.


Great that it's sorted, but just to clarify - there is no such things as 'Chorus wholesale voicemail'..

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  Reply # 1381459 7-Sep-2015 22:49
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jnc77:
VodafoneDylan: While we're looking into this, I understand you should be able to access the Chorus wholesale voicemail system by calling the phone number that has the voicemail on it, wait for voicemail to pick up, and while the greeting is playing press "*", and depending on the level of the menu you're at maybe "*" again.


Ah thanks Dylan!, just tested this and it works.  Appreciate the help.


The problem with that is it may end up waking up someone at that location. Really should have the call minder number just go to call minder IMO, rather than hijacking another telcos number with a message.




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  Reply # 1381543 8-Sep-2015 08:56
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jnc77:
VodafoneDylan: While we're looking into this, I understand you should be able to access the Chorus wholesale voicemail system by calling the phone number that has the voicemail on it, wait for voicemail to pick up, and while the greeting is playing press "*", and depending on the level of the menu you're at maybe "*" again.


Ah thanks Dylan!, just tested this and it works.  Appreciate the help.


Great! :)

richms: The problem with that is it may end up waking up someone at that location. Really should have the call minder number just go to call minder IMO...


I agree that if people dial a number for a service they should be able to get the service. That's why I've insisted on a fault being lodged to hopefully get it sorted.

BMarquis:..there is no such things as 'Chorus wholesale voicemail'..


Good point, but you know what I mean, yeah? I guess the formal name is "Call Minder"? It was really quite amazing when it first came in, being able to leave a message while the line was busy, not needing tapes, and being able to easily access it from a remote location...

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  Reply # 1381667 8-Sep-2015 11:19
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VodafoneDylan: 

BMarquis:..there is no such things as 'Chorus wholesale voicemail'..


Good point, but you know what I mean, yeah? I guess the formal name is "Call Minder"? It was really quite amazing when it first came in, being able to leave a message while the line was busy, not needing tapes, and being able to easily access it from a remote location...


Sorta... Chorus don't provide any kind of voice mail or call minder service - that's all provided by the ISPs.
i.e:
Spark is ISP, call minder/voicemail is provided by Spark
Voda is ISP, voicemail is provided by Vodafone.
RSPX is the ISP, providing a wholesale Spark voice service, call minder/voicemail is provided by Spark

Maybe you just had Chorus and Spark confused? :)

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