Useless vodafone support

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kandjc

121 posts

Master Geek
+1 received by user: 12

#180897 25-Sep-2015 10:18

Trying to get unlock code for Vodafone mobile:

1st attempt: website application stalls on submit button.
2nd attempt: visit local Vodafone store, they were unable to access unlock page, suggested I phone helpline.
3rd attempt: gave up waiting on helpline and the atrocious music.
4th attempt: website application stalls on submit button.
5th attempt: gave up waiting on helpline and the atrocious music.
6th attempt: website application stalls on submit button.

What do I do now?

Jase2985

13730 posts

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#1394261 25-Sep-2015 10:37

how long did you wait?

im going to be blunt here but

call the help desk and actually wait

kandjc

121 posts

Master Geek
+1 received by user: 12

#1394269 25-Sep-2015 10:42

30 minutes

Jase2985

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#1394270 25-Sep-2015 10:43

kandjc: 30 minutes

lol

wait a little longer than that, you could have been through already if you bothered to wait a bit longer

johnr

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#1394284 25-Sep-2015 10:55

Why not make the thread title what the actual issue is about ' trouble getting unlocking code ' DM me the IMEI

dylanp

842 posts

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#1394301 25-Sep-2015 11:12

The website should be working, I would suggest trying another browser just in case.

I think the online shop team handle the unlock queries. A popular phone came out today so I expect they'll be quite busy.