Give Telstra a call and let us know what they say! I guess one thing to try would be another router. I'm very close to doing that myself.
ARP traffic has been indicated as the cause of intermittant connection problems using certain routers. Telstra won't admit to this even though this issue has been causing problems with their set top boxes.
Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1st gen, iPad Air 4th gen, iPhone 13, VodaTV Gen 2. If it doesn't move then it's data cabled.
Hi Jacob, that's great that Netgear have got back to you. Unfortunately that won't work for me as I'm using v5 of the router and do have the latest firmware already installed (which didn't help).
Reading through the response from Netgear - they mention to hold down the reset button to reset to factory defaults...for some reason I thought this reset the firmware as well...I must be mistaken on that!
Had no internet when I turned my PC on this morning but did the router off/on trick and working now. Had a drop out last night - most annoying when I needed to VPN into work to check a few things (although off/on did work and had three hours of stability after that).
Anyway, let us know if the firmware update has solved your issue. I'm pretty certain I'll go with a new router...probably something from the Linksys WGR54G family.