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Topic # 191355 2-Feb-2016 06:16
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(Not sure if this is the correct forum - not actually Vodafone NZ but wasn't sure where else to put it).


We recently arrived in the UK on holiday and I have arranged a Vodafone SIM card in my iPad for data.


It's been working fine for a few days but today has stopped working and I get a message saying "Error. The Internet connection appears to be offline" - even though Vodafone UK shows up as carrier in the top left-hand bar with 4/5 dots signal strength. Wifi works fine.


I have tried turning data on/off, rebooting the iPad etc - all to no effect.


Would welcome any thoughts - hoping to save myself a trip back to the vf shop.



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  Reply # 1483209 2-Feb-2016 06:18
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Vodafone UK shows up even though you have a Vodafone NZ SIM?

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  Reply # 1483210 2-Feb-2016 06:37
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First step try same SIM card in another device

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  Reply # 1483213 2-Feb-2016 07:40
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Vodafone UK shows up even though you have a Vodafone NZ SIM?





There was no SIM in there and I now have a voda UK.

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  Reply # 1483214 2-Feb-2016 07:43
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johnr: First step try same SIM card in another device


Thanks jr - will try that.

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  Reply # 1483215 2-Feb-2016 07:54
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Have you run out of data?


Are there any restrictions on tethering, and you have tethered?

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  Reply # 1483219 2-Feb-2016 08:22

I was in UK last year and also bought a Voda UK sim. From memory, it had 2G data, but ran out after five days. Have no idea why, as we just checked e-mails and brief checks on internet news. Did not follow up as we were on the move, and did not want to spend more pounds on a questionable product.

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  Reply # 1483238 2-Feb-2016 08:42
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You could also try reset the Network Settings under General - Reset


Sometimes just turning on Airplane mode for 30 seconds then turning it off again can fix things like this too.

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  Reply # 1483240 2-Feb-2016 08:45
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I bought 2GB over 30 days. I have kept it turned off unless actively using it and have used it very little - so far as I am aware. Only arranged it 2-1/2 days ago.


Will try the device swap thing but I'm guessing I'll have to traipse back to the shop.

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