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599 posts

Ultimate Geek
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Topic # 194906 29-Mar-2016 15:57
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Hi there

 

As I will be in Australia for part of June, I was wondering whether the Vodafone Smart Prime is locked to the Vodafone NZ -- or whether using a Telstra or VodafoneAU sim will be no issue?

 

Many thanks

 

Stevie


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1388 posts

Uber Geek
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  Reply # 1522321 29-Mar-2016 16:08
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Yes they're locked. You can get it unlocked for a once off $30 fee.


536 posts

Ultimate Geek
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  Reply # 1522326 29-Mar-2016 16:14
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How long have you had the phone? I think if it's more than 9 months then you can get it unlocked for free. If less that 9 months then there is a $30 charge.

 

 

 

After a quick check:

 

 

 

http://www.vodafone.co.nz/help/mobile-phones/unlock/

 

 

 

Seems I was right!




599 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1522331 29-Mar-2016 16:19
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 I got it end of June last year. It isn't until June that I need it to be unlocked, so I'll wait until end of April/May to unlock it for free.




599 posts

Ultimate Geek
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  Reply # 1547891 7-May-2016 07:52
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Would really like to know how to unlock the phone. I go to the applicable website, input my IMEI (+ captcha), next page is enter your email address. Did that about two hours ago, nothing in my inbox. When I submit my email address I don't know if was sent because I'm returned to the same page asking for my email.


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Ultimate Geek
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Vodafone NZ

  Reply # 1547960 7-May-2016 12:58
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Apologies, there is an issue on our end with the unlocking process, it has been raised with our engineers. Hope to share news on a fix very soon.

 

m





Channel Manager, Help & Support @ Vodafone NZ




599 posts

Ultimate Geek
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  Reply # 1548024 7-May-2016 17:29
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Thanks for that information, Mike.


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Ultimate Geek
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Vodafone NZ

  Reply # 1548723 9-May-2016 14:57
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Still working on it but it is underway.





Channel Manager, Help & Support @ Vodafone NZ




599 posts

Ultimate Geek
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  Reply # 1551615 12-May-2016 16:51
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MikeHales:

 

Still working on it but it is underway.

 

 

Hi Mike

 

Any updates?


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Ultimate Geek
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Vodafone NZ

  Reply # 1552301 13-May-2016 16:41
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All fixed now, sorry for the break in service.





Channel Manager, Help & Support @ Vodafone NZ


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