Vodafone cable broadband keeps dropping off

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dafman

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#210416 26-Mar-2017 16:49

Our Vodafone cable broadband, which has been ok since installed about 12 months ago, has starting regularly losing internet connection. A reboot seems to fix it, but only for a short while, then it drops off again.

Strangely, it is only the 2G suffering from this, the 5G from the same router seems ok, so any thoughts? Dodgy router?

DjShadow

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#1748162 26-Mar-2017 16:53

Have you tried changing the wireless channel? could be too much noise on the current channel

Linux

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#1748163 26-Mar-2017 16:56

Is it the Internet dropping or the WiFi and you need to give more / clearer detail does it drop if using Ethernet?

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dafman

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#1748170 26-Mar-2017 17:16

Linux:

Is it the Internet dropping or the WiFi and you need to give more / clearer detail does it drop if using Ethernet?

Linux

All devices connect to the router via wireless, there is no ethernet.

The wifi connection is ok and devices remain connected to the network, it's the internet connection on the 2G network that keeps dropping.

The 5G internet connection on the same router is ok.

This is a new issue, 2G has been ok since install until this weekend when the problem started.

Neighbours don't have wifi, ours is the only network being displayed, so it's not a traffic issue.

Linux

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#1748173 26-Mar-2017 17:19

dafman:

Strangely, it is only the 2G suffering from this, the 5G from the same router seems ok, so any thoughts? Dodgy router?

So you are now saying the opposite

" The wifi connection is ok and devices remain connected to the network, it's the 2G internet drops "

Linux

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#1748174 26-Mar-2017 17:22

So you are saying it's on the 2Ghz (actually 2.4Ghz) WiFi dropping not the 5Ghz, When you say 2G / 5G you are speaking about mobile networks

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#1748175 26-Mar-2017 17:25

What is the exact issue? Is the 2.4GHz signal still visible? Can you reconnect after it drops you off or does it require rebooting the router?

Do these issues correlate to usual 2.4GHz interference sources such as cooking something with the microwave?

Have you done any basic fault finding such as changing channels?

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StevieT

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#1748182 26-Mar-2017 17:43

Can any of your devices connect to the router via Ethernet?

dafman

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#1748206 26-Mar-2017 17:55

Linux:

So you are saying it's on the 2Ghz (actually 2.4Ghz) WiFi dropping not the 5Ghz, When you say 2G / 5G you are speaking about mobile networks

Liniux

Correct, I meant Ghz, my poor shorthand.

dafman

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#1748208 26-Mar-2017 17:58

sbiddle:

What is the exact issue? Is the 2.4GHz signal still visible? Can you reconnect after it drops you off or does it require rebooting the router?

Do these issues correlate to usual 2.4GHz interference sources such as cooking something with the microwave?

Have you done any basic fault finding such as changing channels?

Yes, the 2.4GHz signal is still visible, but no internet connection. Reconnection to the internet requires a reboot.

Nothing in the household environment is different to last 12 months when everything worked a treat. Neighbours don't have wifi, and no microwave in house.

dafman

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#1748210 26-Mar-2017 18:01

I'll do channel change to test, but I don't think it will help as there is virtually nothing around to compete with the channel.

dafman

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#1748213 26-Mar-2017 18:03

StevieT:

Can any of your devices connect to the router via Ethernet?

Despite earlier saying there were no ethernet devices, I've just remembered that the Sonos bridge is connected by ethernet, and that is working ok, so does point to some issue with the wifi channel.

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#1748666 27-Mar-2017 13:10

Do you, or any of your neighbours have a new baby? Video Baby monitors usually run on 2.4ghz and interfere something horrid with your WiFi.

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dafman

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#1748700 27-Mar-2017 13:53

twisted:

Do you, or any of your neighbours have a new baby? Video Baby monitors usually run on 2.4ghz and interfere something horrid with your WiFi.

No, but there was a new Chromecast plugged in and transmitting, could this interfere?

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#1748701 27-Mar-2017 14:01

dafman:

twisted:

Do you, or any of your neighbours have a new baby? Video Baby monitors usually run on 2.4ghz and interfere something horrid with your WiFi.

No, but there was a new Chromecast plugged in and transmitting, could this interfere?

Did the issue start around the same time?

Linux

dafman

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#1748702 27-Mar-2017 14:02

Linux:

dafman:

twisted:

Do you, or any of your neighbours have a new baby? Video Baby monitors usually run on 2.4ghz and interfere something horrid with your WiFi.

No, but there was a new Chromecast plugged in and transmitting, could this interfere?

Did the issue start around the same time?

Linux

About the same time. I'm travelling at the moment, so will do some more testing when back on deck.