Unable to access any internet pages using data

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Unable to access any internet pages using data

YvonneW

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#224151 5-Nov-2017 14:23

I have a Vodafone pre-pay sim in my Meizu M2 but am unable to access any internet pages when using data. Works fine on Wi-Fi. What am I doing wrong? Which settings do I need to change?

Thank you.

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#1895495 5-Nov-2017 14:27

Check the APN is set to ' vodafone ' and have you tested the same SIM in another handset and any issues?

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YvonneW

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#1895497 5-Nov-2017 14:48

I checked the APN settings on MyVodafone, all good. Will try the SIM in another phone as I didn't think of that. Thank you

pbgben

261 posts

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#1895498 5-Nov-2017 14:51

Make sure data roaming is enabled, had this issue with my Nexus 6P

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#1895500 5-Nov-2017 15:05

pbgben:

Make sure data roaming is enabled, had this issue with my Nexus 6P

Why would data roaming need to enabled this makes no sense

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#1895501 5-Nov-2017 15:06

YvonneW:

I checked the APN settings on MyVodafone, all good. Will try the SIM in another phone as I didn't think of that. Thank you

MyVodafone is an App / web page not the APN setting on the actual handset, Sorry but you have totally lost me

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pbgben

261 posts

Ultimate Geek

#1895503 5-Nov-2017 15:10

Linux:

pbgben:

Make sure data roaming is enabled, had this issue with my Nexus 6P

Why would data roaming need to enabled this makes no sense

Linux

No idea, could be todo with using non VF towers, or just the way NZ cell is setup vs overseas.

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#1895508 5-Nov-2017 15:32

pbgben:
Linux:

pbgben:

Make sure data roaming is enabled, had this issue with my Nexus 6P

Why would data roaming need to enabled this makes no sense

Linux

No idea, could be todo with using non VF towers, or just the way NZ cell is setup vs overseas.

Vodafone NZ don't use non VodafoneNZ towers / sites

Linux

hio77

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#1895512 5-Nov-2017 15:58

has data ever worked on the device?

i'd try toggling airplane on and off.

I've noticed this issue on VF lately in Auckland CBD (walking Nelson st -> Victoria West st), toggling airplane seems to resolve.

Personally i haven't logged a job as it's easier for me to simply just switch to my spark sim and have a solid service...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

YvonneW

155 posts

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#1895513 5-Nov-2017 15:59

Linux:

YvonneW:

I checked the APN settings on MyVodafone, all good. Will try the SIM in another phone as I didn't think of that. Thank you

MyVodafone is an App / web page not the APN setting on the actual handset, Sorry but you have totally lost me

Linux

In MyVodafone, accessed on my laptop, there is a link to help pages which gives you the APN settings. Is this wrong?

hio77

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#1895514 5-Nov-2017 16:02

YvonneW:

In MyVodafone, accessed on my laptop, there is a link to help pages which gives you the APN settings. Is this wrong?

Is correct, normally is not referred to as myvodafone is all :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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#1895516 5-Nov-2017 16:03

I told you what the APN should be above ' vodafone ' does it match the APN on the handset under APN settings?

You only need 2 APN's one for internet access and the other for MMS / PXT

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YvonneW

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#1895521 5-Nov-2017 16:20

Linux: I told you what the APN should be above ' vodafone ' does it match the APN on the handset under APN settings?

You only need 2 APN's one for internet access and the other for MMS / PXT

Linux

I have VFNZ Internet & VFNZ PXT

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#1895523 5-Nov-2017 16:25

YvonneW:
Linux: I told you what the APN should be above ' vodafone ' does it match the APN on the handset under APN settings?

You only need 2 APN's one for internet access and the other for MMS / PXT

Linux

I have VFNZ Internet & VFNZ PXT

They are the APN names not the actual APN you need to view the details in these

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YvonneW

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#1895540 5-Nov-2017 17:11

The settings for the APNs are the same as it says on the Vodafone site... still no luck accessing web pages. Error message is 'webpage not available. Opps this page may be temoralily unavailable.' Makes no difference which pages I try.

pbgben

261 posts

Ultimate Geek

#1895551 5-Nov-2017 17:24

I know you say its wrong, but did you try roaming?

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