A family member, who lives in Miramar, Wellington, has had TelstraClear broadband for a year or so. Since the beginning she has had intermittent connection problems with her Internet. The technicians who installed her wireless router (a third party) have been back 2 or 3 times and have changed the wireless router 3 times now to see if that fixes it, but it doesn't. They have also thought there might be some kind of interference in her house, but that doesn't make any sense to me given the troubleshooting we have done:
- bypassed the router by connecting the network cable from PC to TC modem (doesn't fix it)
- tried a different laptop next to the wireless router (same problem on a modern laptop - stuck on acquiring network address)
- the wireless connection always says that the connection is good or excellent
TelstraClear don't reckon it's their problem, and keep referring her to the third party technicians.
The fact that the problem is intermittent i.e. sometimes she does have a broadband connection, and the fact that the process just gets stuck on "acquiring network address" make me wonder whether it is something to do with TC.
Any ideas would be greatly appreciated, otherwise it looks like she will have to "upgrade" to dial-up in order to get a reliable connection. Thanks.
Administrator
Trusted
Geekzone
