did they happen to upgrade you to the Voadfone grey modem by chance?

VDSL+ VF are moving to phone service via RGW rather than phoneline.

Yea, got a grey modem. But I set up our own better one.What is RGW?

They've probably moved you off of traditional POTS delivered through the legacy phone network to VOIP off the ATA port on the supplied RGW. The quick and dirty of it is if you want your phone to work, you plug in their box, otherwise you're on your own to make it work.

toejam316:

 

They've probably moved you off of traditional POTS delivered through the legacy phone network to VOIP off the ATA port on the supplied RGW. The quick and dirty of it is if you want your phone to work, you plug in their box, otherwise you're on your own to make it work.

 

exactly as above.

As you are using your own RGW device, your on your own support wise.

Plug back in the supplied device and phone into that and you will have a working service.

According to this video, the phone is supposed to be in a filter, which it is

LtChestnut:

 

According to this video, the phone is supposed to be in a filter, which it is

 

You don't need a filter.

I'm assuming you still haven't plugged the phone into the back of the RGW as mentioned above to get it to work? As mentioned above your voice over VDSL is delivered to the RGW and not the copper phoneline.

RGW = Residential Gateway. i.e. your grey modem.

Your voice circuit isn't terminated in the exchange any more, and fed down the copper cable to the house. It runs over your internet connection (VoIP - Voice over Internet Protocol), so your phone has to plug into the modem instead.

Moved to the Vodafone sub-forum. More likely to get help if posting in the correct sub-forum.

Paging @mikehales

@LtChesnut

Drop me a message with your account number, as mentioned quite possible your home phone moved to VOIP but if using your own modem SIP settings likely incorrect and may need to be the VF modem to work.