TXTing BAL to 777 broken?

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robbypreb

131 posts

Master Geek

Topic # 24073 14-Jul-2008 16:55

I have been trying since friday to get the balance on my phone by txting, but it no longer works by txting BAL to 777. Is this broken. I am in the Wellington area.

manhinli

2483 posts

Uber Geek
+1 received by user: 4

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Reply # 147832 14-Jul-2008 17:02

It was down for quite some time during the last few days.

... and it's down for me too (Auckland).

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robbypreb

131 posts

Master Geek

Reply # 147836 14-Jul-2008 17:08

I think it is an ongoing problem, becuase last week I was having trouble too. When they start charging for help in august, we will need to pay them to report these types of problems to them, which isn't good.

richms

21612 posts

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Subscriber

Reply # 147839 14-Jul-2008 17:09

Whats worse is when you get nothing back, and then it comes in hours later, usually while ya trying to sleep.

Richard rich.ms

cafeg

696 posts

Ultimate Geek
+1 received by user: 33

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Reply # 147847 14-Jul-2008 18:14

Doesn't work for me either..
and I can't logon to online services now to check my balance either ..

robbypreb

131 posts

Master Geek

Reply # 147849 14-Jul-2008 18:16

cafeg: Doesn't work for me either..
and I can't logon to online services now to check my balance either ..

I hope they get these problems sorted before the 1st August, when they claim we will be able to do everything via there self support systems.

cafeg

696 posts

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Reply # 147871 14-Jul-2008 19:14

You can call 777 from your mobile and get your balance from the automated menus also ..
I just did it that way to get my balance ..

robbypreb

131 posts

Master Geek

Reply # 147929 14-Jul-2008 22:35

cafeg: You can call 777 from your mobile and get your balance from the automated menus also ..
I just did it that way to get my balance ..

You can, but it is not a permanent record, and not as convienent.You also can by going online, but not very convienent. I guess they will end up charging for the BAL to 777 function eventually too.