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131 posts

Master Geek


Topic # 24073 14-Jul-2008 16:55
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I have been trying since friday to get the balance on my phone by txting, but it no longer works by txting BAL to 777. Is this broken. I am in the Wellington area. 

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  Reply # 147832 14-Jul-2008 17:02
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It was down for quite some time during the last few days.

... and it's down for me too (Auckland).




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131 posts

Master Geek


  Reply # 147836 14-Jul-2008 17:08
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I think it is an ongoing problem, becuase last week I was having trouble too. When they start charging for help in august, we will need to pay them to report these types of problems to them, which isn't good.

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  Reply # 147839 14-Jul-2008 17:09
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Whats worse is when you get nothing back, and then it comes in hours later, usually while ya trying to sleep.




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Ultimate Geek
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  Reply # 147847 14-Jul-2008 18:14
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Doesn't work for me either..
and I can't logon to online services now to check my balance either ..



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Master Geek


  Reply # 147849 14-Jul-2008 18:16
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cafeg: Doesn't work for me either..

and I can't logon to online services now to check my balance either ..

 

I hope they get these problems sorted before the 1st August, when they claim we will be able to do everything via there self support systems.


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  Reply # 147871 14-Jul-2008 19:14
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You can call 777 from your mobile and get your balance from the automated menus also ..
I just did it that way to get my balance ..



131 posts

Master Geek


  Reply # 147929 14-Jul-2008 22:35
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cafeg: You can call 777 from your mobile and get your balance from the automated menus also ..

I just did it that way to get my balance ..

 

You can, but it is not a permanent record, and not as convienent.You also can by going online, but not very convienent. I guess they will end up charging for the BAL to 777 function eventually too.


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